FCC Consumer Complaints – 13 November 2017
Introduction
A total of 1063 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 13 November 2017, complaint volume increased from 268 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 629 complaints.
Key statistics
- Total complaints
- 1063
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (629)
- Most reported state/territory
- California (114)
Where the complaints came from
The 1063 complaints recorded on 13 November 2017 originated from 738 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.7% |
| Florida | 75 | 7.1% |
| Texas | 60 | 5.6% |
| Pennsylvania | 58 | 5.5% |
| New York | 53 | 5.0% |
| Georgia | 44 | 4.1% |
| Virginia | 44 | 4.1% |
| Ohio | 38 | 3.6% |
| Washington | 34 | 3.2% |
| North Carolina | 33 | 3.1% |
| Other states and territories | 507 | 47.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 77 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 844 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 79.4% |
| TV | 110 | 10.3% |
| Internet | 90 | 8.5% |
| Radio | 16 | 1.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
844 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 629 | 74.5% |
| Billing | 77 | 9.1% |
| Availability (including rural call completion) | 39 | 4.6% |
| Equipment | 26 | 3.1% |
| Privacy | 23 | 2.7% |
| Junk Faxes | 21 | 2.5% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
110 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 53.6% |
| Availability | 16 | 14.5% |
| Loud Commercials | 16 | 14.5% |
| Equipment | 9 | 8.2% |
| Interference | 5 | 4.5% |
| Indecency | 4 | 3.6% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
90 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.2% |
| Availability | 24 | 26.7% |
| Speed | 11 | 12.2% |
| Interference | 8 | 8.9% |
| Equipment | 5 | 5.6% |
| Open Internet/Net Neutrality | 3 | 3.3% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
629 complaints relating to unwanted calls were recorded on this date, accounting for 59.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (831) 250-8937 | 6 | 1.0% |
| (855) 303-5660 | 5 | 0.8% |
| (815) 267-6990 | 4 | 0.6% |
| (213) 631-3466 | 3 | 0.5% |
| (435) 275-6150 | 3 | 0.5% |
| (202) 552-5150 | 2 | 0.3% |
| (206) 212-1296 | 2 | 0.3% |
| (209) 905-5303 | 2 | 0.3% |
| (302) 887-9173 | 2 | 0.3% |
| (352) 204-8164 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 210-7047 | 6 | 1.0% |
| (831) 250-8937 | 5 | 0.8% |
| (855) 303-5660 | 5 | 0.8% |
| (201) 762-8465 | 2 | 0.3% |
| (202) 552-5150 | 2 | 0.3% |
| (209) 905-5303 | 2 | 0.3% |
| (302) 887-9173 | 2 | 0.3% |
| (435) 275-6150 | 2 | 0.3% |
| (646) 558-6671 | 2 | 0.3% |
| (717) 853-2035 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 210-7047 was reported slightly more often than other business contact numbers.
- (831) 250-8937 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.