FCC Consumer Complaints – 15 November 2017
Introduction
The Federal Communications Commission recorded 1176 consumer complaints on 15 November 2017 relating to telecommunications services, complaint volume increased from 1042 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 744 complaints.
Key statistics
- Total complaints
- 1176
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (744)
- Most reported state/territory
- California (138)
Where the complaints came from
Reports recorded on 15 November 2017 show 1176 complaints originating from 793 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 11.7% |
| Texas | 102 | 8.7% |
| Florida | 79 | 6.7% |
| New York | 60 | 5.1% |
| Maryland | 53 | 4.5% |
| North Carolina | 49 | 4.2% |
| Ohio | 49 | 4.2% |
| Pennsylvania | 46 | 3.9% |
| Illinois | 39 | 3.3% |
| Georgia | 38 | 3.2% |
| Other states and territories | 520 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 958 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 958 | 81.5% |
| TV | 113 | 9.6% |
| Internet | 85 | 7.2% |
| Radio | 13 | 1.1% |
| Accessibility | 4 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
958 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 744 | 77.7% |
| Billing | 79 | 8.2% |
| Equipment | 30 | 3.1% |
| Availability (including rural call completion) | 28 | 2.9% |
| Privacy | 19 | 2.0% |
| Junk Faxes | 18 | 1.9% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.8% |
| Interference (including signal jammers) | 8 | 0.8% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Rural Call Completion | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
113 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 50.4% |
| Availability | 16 | 14.2% |
| Indecency | 14 | 12.4% |
| Equipment | 13 | 11.5% |
| Loud Commercials | 7 | 6.2% |
| Interference | 4 | 3.5% |
| Privacy | 2 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
85 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 38.8% |
| Availability | 17 | 20.0% |
| Speed | 17 | 20.0% |
| Privacy | 8 | 9.4% |
| Equipment | 5 | 5.9% |
| Interference | 4 | 4.7% |
| Open Internet/Net Neutrality | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.