FCC Consumer Complaints – 23 November 2017
Introduction
On Thursday, 23 November 2017, 269 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 886 complaints recorded the day before. Submissions were made from 41 states and territories, with California accounting for the highest number of complaints at 44. The most common issue reported was Unwanted Calls, accounting for 130 complaints.
Key statistics
- Total complaints
- 269
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (130)
- Most reported state/territory
- California (44)
Where the complaints came from
The 269 complaints recorded on 23 November 2017 originated from 221 cities across 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 16.4% |
| Florida | 16 | 5.9% |
| Texas | 15 | 5.6% |
| North Carolina | 14 | 5.2% |
| Washington | 14 | 5.2% |
| New Jersey | 13 | 4.8% |
| Maryland | 12 | 4.5% |
| New York | 11 | 4.1% |
| Michigan | 10 | 3.7% |
| Pennsylvania | 10 | 3.7% |
| Other states and territories | 110 | 40.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 33 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 165 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 165 | 61.3% |
| Internet | 62 | 23.0% |
| TV | 34 | 12.6% |
| Radio | 5 | 1.9% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
165 complaints were recorded in this category, representing 61.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 130 | 78.8% |
| Billing | 13 | 7.9% |
| Interference (including signal jammers) | 5 | 3.0% |
| Number Portability (keeping your number if you change providers) | 5 | 3.0% |
| Privacy | 5 | 3.0% |
| Availability (including rural call completion) | 4 | 2.4% |
| Equipment | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Interference (including signal jammers) and Number Portability (keeping your number if you change providers).
Internet complaints
62 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 27 | 43.5% |
| Billing | 12 | 19.4% |
| Speed | 8 | 12.9% |
| Availability | 5 | 8.1% |
| Interference | 5 | 8.1% |
| Privacy | 3 | 4.8% |
| Equipment | 2 | 3.2% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 35.3% |
| Indecency | 6 | 17.6% |
| Availability | 5 | 14.7% |
| Equipment | 5 | 14.7% |
| Loud Commercials | 4 | 11.8% |
| Interference | 1 | 2.9% |
| Privacy | 1 | 2.9% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.