FCC Consumer Complaints – 2 December 2017
Introduction
A total of 397 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 2 December 2017, this was lower than the 891 complaints recorded the day before. Submissions were made from 42 states and territories, with California accounting for the highest number of complaints at 67. Unwanted Calls was the most frequently reported issue, with 215 complaints recorded.
Key statistics
- Total complaints
- 397
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (215)
- Most reported state/territory
- California (67)
Where the complaints came from
A total of 397 complaints were recorded on 2 December 2017, with reports originating from 292 cities in 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 16.9% |
| New York | 25 | 6.3% |
| Florida | 23 | 5.8% |
| Texas | 23 | 5.8% |
| Pennsylvania | 19 | 4.8% |
| Illinois | 18 | 4.5% |
| Minnesota | 17 | 4.3% |
| Georgia | 12 | 3.0% |
| New Jersey | 12 | 3.0% |
| Tennessee | 12 | 3.0% |
| Other states and territories | 169 | 42.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 281 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 281 | 70.8% |
| TV | 61 | 15.4% |
| Internet | 52 | 13.1% |
| Radio | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
281 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 215 | 76.5% |
| Billing | 27 | 9.6% |
| Equipment | 12 | 4.3% |
| Availability (including rural call completion) | 7 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.5% |
| Number Portability (keeping your number if you change providers) | 5 | 1.8% |
| Privacy | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
| Open Internet/Net Neutrality | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
61 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 41.0% |
| Equipment | 12 | 19.7% |
| Loud Commercials | 8 | 13.1% |
| Indecency | 6 | 9.8% |
| Availability | 5 | 8.2% |
| Interference | 5 | 8.2% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
52 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 28.8% |
| Billing | 14 | 26.9% |
| Speed | 7 | 13.5% |
| Privacy | 5 | 9.6% |
| Interference | 4 | 7.7% |
| Open Internet/Net Neutrality | 4 | 7.7% |
| Equipment | 3 | 5.8% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.