FCC Consumer Complaints – 6 December 2017
Introduction
On 6 December 2017, 1011 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 917 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 581 complaints.
Key statistics
- Total complaints
- 1011
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (581)
- Most reported state/territory
- California (109)
Where the complaints came from
The 1011 complaints recorded on 6 December 2017 were submitted from 684 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.8% |
| Florida | 93 | 9.2% |
| Texas | 71 | 7.0% |
| New York | 58 | 5.7% |
| Pennsylvania | 52 | 5.1% |
| Illinois | 39 | 3.9% |
| New Jersey | 35 | 3.5% |
| Colorado | 33 | 3.3% |
| Arizona | 31 | 3.1% |
| Ohio | 31 | 3.1% |
| Other states and territories | 450 | 44.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 788 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 788 | 77.9% |
| Internet | 103 | 10.2% |
| TV | 100 | 9.9% |
| Radio | 14 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
788 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 581 | 73.7% |
| Billing | 79 | 10.0% |
| Equipment | 32 | 4.1% |
| Availability (including rural call completion) | 30 | 3.8% |
| Privacy | 23 | 2.9% |
| Junk Faxes | 16 | 2.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.6% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
103 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 36.9% |
| Availability | 30 | 29.1% |
| Speed | 13 | 12.6% |
| Open Internet/Net Neutrality | 9 | 8.7% |
| Equipment | 7 | 6.8% |
| Privacy | 4 | 3.9% |
| Interference | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
100 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 50.0% |
| Availability | 18 | 18.0% |
| Loud Commercials | 8 | 8.0% |
| Interference | 7 | 7.0% |
| Equipment | 6 | 6.0% |
| Indecency | 5 | 5.0% |
| Privacy | 5 | 5.0% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 581 complaints relating to unwanted calls were recorded on this date, representing 57.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 601-2423 | 7 | 1.2% |
| (516) 203-7003 | 6 | 1.0% |
| (800) 531-5000 | 4 | 0.7% |
| (337) 422-7988 | 3 | 0.5% |
| (702) 475-5562 | 3 | 0.5% |
| (908) 367-4727 | 3 | 0.5% |
| (334) 403-8901 | 2 | 0.3% |
| (337) 385-3041 | 2 | 0.3% |
| (337) 516-0513 | 2 | 0.3% |
| (412) 313-0902 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (303) 601-2423 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.