FCC Consumer Complaints – 14 December 2017
Introduction
A total of 2422 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 14 December 2017, complaint volume increased from 1149 complaints the day before. Reports were received from 55 states and territories, with California recording slightly more complaints than other locations. Open Internet/Net Neutrality was the most frequently reported issue, with 1274 complaints recorded.
Key statistics
- Total complaints
- 2422
- States & territories reporting
- 55
- Most common issue
- Open Internet/Net Neutrality (1274)
- Most reported state/territory
- California (313)
Where the complaints came from
Across 1375 cities in 55 states and territories, a total of 2422 complaints were recorded on 14 December 2017. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 313 | 12.9% |
| Texas | 195 | 8.1% |
| Florida | 191 | 7.9% |
| New York | 170 | 7.0% |
| Pennsylvania | 103 | 4.3% |
| Georgia | 88 | 3.6% |
| New Jersey | 86 | 3.6% |
| Ohio | 83 | 3.4% |
| Illinois | 76 | 3.1% |
| North Carolina | 75 | 3.1% |
| Other states and territories | 1041 | 43.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 182 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Internet, which accounted for 1462 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 1462 | 60.4% |
| Phone | 842 | 34.8% |
| TV | 98 | 4.0% |
| Radio | 17 | 0.7% |
| Emergency | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.0% |
Internet complaints
1462 complaints were recorded in this category, representing 60.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 1267 | 86.7% |
| Availability | 81 | 5.5% |
| Billing | 35 | 2.4% |
| Interference | 28 | 1.9% |
| Speed | 28 | 1.9% |
| Privacy | 13 | 0.9% |
| Equipment | 10 | 0.7% |
The largest share of complaints in this category related to Open Internet/Net Neutrality and Availability, with fewer reports falling into other issue types.
Phone complaints
842 complaints were recorded in this category, representing 34.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 658 | 78.1% |
| Billing | 74 | 8.8% |
| Availability (including rural call completion) | 29 | 3.4% |
| Equipment | 28 | 3.3% |
| Privacy | 14 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Junk Faxes | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Open Internet/Net Neutrality | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
98 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 46.9% |
| Availability | 18 | 18.4% |
| Indecency | 11 | 11.2% |
| Equipment | 9 | 9.2% |
| Loud Commercials | 9 | 9.2% |
| Interference | 2 | 2.0% |
| Open Internet/Net Neutrality | 2 | 2.0% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 658 complaints relating to unwanted calls on this date, representing 27.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (949) 880-0156 | 5 | 0.8% |
| (854) 215-3642 | 4 | 0.6% |
| (202) 465-3723 | 3 | 0.5% |
| (202) 836-7696 | 3 | 0.5% |
| (203) 286-0974 | 3 | 0.5% |
| (401) 312-3409 | 3 | 0.5% |
| (256) 686-8799 | 2 | 0.3% |
| (480) 281-8924 | 2 | 0.3% |
| (505) 717-7018 | 2 | 0.3% |
| (512) 541-1587 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 277-0017 | 5 | 0.8% |
| (202) 465-3723 | 3 | 0.5% |
| (401) 312-3409 | 3 | 0.5% |
| (618) 717-0126 | 3 | 0.5% |
| (786) 785-0636 | 3 | 0.5% |
| (801) 738-0621 | 3 | 0.5% |
| (202) 534-3825 | 2 | 0.3% |
| (202) 836-7696 | 2 | 0.3% |
| (256) 686-8799 | 2 | 0.3% |
| (505) 717-7018 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (469) 277-0017 was reported slightly more often than other business contact numbers.
- (949) 880-0156 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.