FCC Consumer Complaints – 17 December 2017
Introduction
A total of 281 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 17 December 2017, this was lower than the 532 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 281
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (80)
- Most reported state/territory
- California (45)
Where the complaints came from
The 281 complaints recorded on 17 December 2017 originated from 231 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 16.0% |
| Florida | 25 | 8.9% |
| Texas | 21 | 7.5% |
| Illinois | 20 | 7.1% |
| New York | 18 | 6.4% |
| Pennsylvania | 12 | 4.3% |
| Arizona | 10 | 3.6% |
| Colorado | 9 | 3.2% |
| New Jersey | 9 | 3.2% |
| Georgia | 8 | 2.8% |
| Other states and territories | 104 | 37.0% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone accounted for the largest share, with 125 complaints. This was followed by Internet, which accounted for 91 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 125 | 44.5% |
| Internet | 91 | 32.4% |
| TV | 49 | 17.4% |
| Radio | 16 | 5.7% |
Phone complaints
125 complaints were recorded in this category, representing 44.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 64.0% |
| Billing | 18 | 14.4% |
| Number Portability (keeping your number if you change providers) | 8 | 6.4% |
| Equipment | 5 | 4.0% |
| Availability (including rural call completion) | 4 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.2% |
| Privacy | 4 | 3.2% |
| Interference (including signal jammers) | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 36 | 39.6% |
| Availability | 12 | 13.2% |
| Billing | 12 | 13.2% |
| Interference | 11 | 12.1% |
| Speed | 10 | 11.0% |
| Equipment | 7 | 7.7% |
| Privacy | 3 | 3.3% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Availability and Billing.
TV complaints
49 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.7% |
| Availability | 13 | 26.5% |
| Loud Commercials | 7 | 14.3% |
| Indecency | 6 | 12.2% |
| Equipment | 4 | 8.2% |
| Interference | 2 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.