FCC Consumer Complaints – 20 December 2017
Introduction
On Wednesday, 20 December 2017, the Federal Communications Commission recorded 1054 consumer complaints relating to telecommunications services, complaint volume increased from 1037 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 637 complaints.
Key statistics
- Total complaints
- 1054
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (637)
- Most reported state/territory
- California (114)
Where the complaints came from
On 20 December 2017, the 1054 complaints recorded by the Federal Communications Commission were reported from 728 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.8% |
| Florida | 78 | 7.4% |
| Texas | 64 | 6.1% |
| New York | 61 | 5.8% |
| Pennsylvania | 61 | 5.8% |
| Ohio | 41 | 3.9% |
| Washington | 40 | 3.8% |
| Colorado | 39 | 3.7% |
| Illinois | 35 | 3.3% |
| Georgia | 33 | 3.1% |
| Other states and territories | 487 | 46.2% |
Location highlight
Complaints in California were reported across 77 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 821 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 821 | 77.9% |
| TV | 110 | 10.4% |
| Internet | 107 | 10.2% |
| Radio | 13 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
821 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 637 | 77.6% |
| Billing | 81 | 9.9% |
| Availability (including rural call completion) | 35 | 4.3% |
| Equipment | 19 | 2.3% |
| Privacy | 17 | 2.1% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Interference (including signal jammers) | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Junk Faxes | 5 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
110 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 61.8% |
| Availability | 21 | 19.1% |
| Equipment | 7 | 6.4% |
| Indecency | 6 | 5.5% |
| Loud Commercials | 4 | 3.6% |
| Interference | 3 | 2.7% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
107 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 30.8% |
| Speed | 27 | 25.2% |
| Availability | 20 | 18.7% |
| Open Internet/Net Neutrality | 13 | 12.1% |
| Interference | 6 | 5.6% |
| Privacy | 5 | 4.7% |
| Equipment | 3 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
There were 637 complaints relating to unwanted calls on this date, representing 60.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (304) 244-0931 | 5 | 0.8% |
| (337) 385-3967 | 3 | 0.5% |
| (646) 813-6882 | 3 | 0.5% |
| (760) 659-8782 | 3 | 0.5% |
| (854) 999-4407 | 3 | 0.5% |
| (502) 713-8079 | 2 | 0.3% |
| (703) 459-9372 | 2 | 0.3% |
| (828) 214-5590 | 2 | 0.3% |
| (888) 422-1547 | 2 | 0.3% |
| (201) 413-5500 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (304) 244-0931 | 5 | 0.8% |
| (646) 813-6882 | 3 | 0.5% |
| (760) 659-8782 | 3 | 0.5% |
| (315) 999-0434 | 2 | 0.3% |
| (337) 385-3967 | 2 | 0.3% |
| (385) 449-3910 | 2 | 0.3% |
| (502) 713-8079 | 2 | 0.3% |
| (513) 713-0741 | 2 | 0.3% |
| (517) 797-9649 | 2 | 0.3% |
| (530) 388-1003 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (304) 244-0931 was reported slightly more often than other business contact numbers.
- (304) 244-0931 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.