FCC Consumer Complaints – 1 January 2018
Introduction
A total of 183 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 1 January 2018, this represented a decline from the 218 complaints recorded the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Reports covered a range of issue types, with no single category dominating.
Key statistics
- Total complaints
- 183
- States & territories reporting
- 41
- Most reported state/territory
- California (24)
Where the complaints came from
On 1 January 2018, the 183 complaints recorded by the Federal Communications Commission were reported from 166 cities across 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 24 | 13.1% |
| Illinois | 13 | 7.1% |
| Florida | 12 | 6.6% |
| New York | 10 | 5.5% |
| New Jersey | 9 | 4.9% |
| Michigan | 8 | 4.4% |
| Texas | 8 | 4.4% |
| Arizona | 6 | 3.3% |
| Indiana | 6 | 3.3% |
| Kentucky | 6 | 3.3% |
| Other states and territories | 81 | 44.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 76 reports. This was followed by TV, which accounted for 65 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 76 | 41.5% |
| TV | 65 | 35.5% |
| Internet | 33 | 18.0% |
| Radio | 7 | 3.8% |
| Accessibility | 2 | 1.1% |
Phone complaints
76 complaints were recorded in this category, representing 41.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 39 | 51.3% |
| Billing | 16 | 21.1% |
| Equipment | 8 | 10.5% |
| Availability (including rural call completion) | 6 | 7.9% |
| Number Portability (keeping your number if you change providers) | 3 | 3.9% |
| Interference (including signal jammers) | 2 | 2.6% |
| Junk Faxes | 1 | 1.3% |
| Privacy | 1 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
65 complaints were recorded in this category, representing 35.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 23 | 35.4% |
| Availability | 17 | 26.2% |
| Billing | 11 | 16.9% |
| Loud Commercials | 6 | 9.2% |
| Equipment | 4 | 6.2% |
| Interference | 2 | 3.1% |
| Open Internet/Net Neutrality | 2 | 3.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Internet complaints
33 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 36.4% |
| Speed | 7 | 21.2% |
| Availability | 6 | 18.2% |
| Interference | 4 | 12.1% |
| Privacy | 2 | 6.1% |
| Equipment | 1 | 3.0% |
| Open Internet/Net Neutrality | 1 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.