FCC Consumer Complaints – 9 January 2018
Introduction
On Tuesday, 9 January 2018, 1144 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 989 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 584 complaints recorded.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (584)
- Most reported state/territory
- California (131)
Where the complaints came from
On 9 January 2018, the 1144 complaints recorded by the Federal Communications Commission were reported from 770 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 11.5% |
| New York | 103 | 9.0% |
| Florida | 93 | 8.1% |
| Texas | 67 | 5.9% |
| Ohio | 54 | 4.7% |
| Pennsylvania | 47 | 4.1% |
| Colorado | 45 | 3.9% |
| Illinois | 40 | 3.5% |
| Missouri | 35 | 3.1% |
| Georgia | 32 | 2.8% |
| Other states and territories | 490 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 792 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 792 | 69.2% |
| Internet | 167 | 14.6% |
| TV | 167 | 14.6% |
| Radio | 16 | 1.4% |
| Emergency | 2 | 0.2% |
Phone complaints
792 complaints were recorded in this category, representing 69.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 584 | 73.7% |
| Billing | 109 | 13.8% |
| Availability (including rural call completion) | 26 | 3.3% |
| Equipment | 22 | 2.8% |
| Privacy | 17 | 2.1% |
| Junk Faxes | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Number Portability (keeping your number if you change providers) | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.8% |
| Open Internet/Net Neutrality | 3 | 0.4% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
167 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Equipment | 45 | 26.9% |
| Billing | 44 | 26.3% |
| Availability | 32 | 19.2% |
| Speed | 29 | 17.4% |
| Interference | 6 | 3.6% |
| Open Internet/Net Neutrality | 6 | 3.6% |
| Privacy | 5 | 3.0% |
A broad mix of issues was reported in this category, with Equipment, Billing and Availability among the most common.
TV complaints
167 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 40.7% |
| Availability | 37 | 22.2% |
| Indecency | 27 | 16.2% |
| Loud Commercials | 17 | 10.2% |
| Equipment | 13 | 7.8% |
| Interference | 5 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
584 complaints relating to unwanted calls were recorded on this date, accounting for 51% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 437-8490 | 7 | 1.2% |
| (678) 809-0379 | 3 | 0.5% |
| (973) 898-3722 | 3 | 0.5% |
| (240) 203-8067 | 2 | 0.3% |
| (240) 292-1708 | 2 | 0.3% |
| (408) 705-2344 | 2 | 0.3% |
| (470) 344-1183 | 2 | 0.3% |
| (585) 421-6070 | 2 | 0.3% |
| (646) 558-6671 | 2 | 0.3% |
| (719) 270-2083 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 437-8490 | 7 | 1.2% |
| (973) 898-3722 | 3 | 0.5% |
| (216) 223-5874 | 2 | 0.3% |
| (240) 292-1708 | 2 | 0.3% |
| (402) 278-5113 | 2 | 0.3% |
| (408) 705-2344 | 2 | 0.3% |
| (414) 940-1349 | 2 | 0.3% |
| (470) 344-1183 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (585) 421-6070 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 437-8490 stood out as the most frequently reported business contact number.
- (208) 437-8490 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.