FCC Consumer Complaints – 11 January 2018
Introduction
On 11 January 2018, 1140 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1210 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 707 complaints.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (707)
- Most reported state/territory
- California (128)
Where the complaints came from
On 11 January 2018, the 1140 complaints recorded by the Federal Communications Commission were reported from 728 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.2% |
| Florida | 111 | 9.7% |
| New York | 96 | 8.4% |
| Texas | 95 | 8.3% |
| Pennsylvania | 59 | 5.2% |
| Ohio | 52 | 4.6% |
| New Jersey | 45 | 3.9% |
| Illinois | 43 | 3.8% |
| Georgia | 34 | 3.0% |
| North Carolina | 34 | 3.0% |
| Other states and territories | 442 | 38.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 890 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 890 | 78.1% |
| Internet | 136 | 11.9% |
| TV | 97 | 8.5% |
| Radio | 8 | 0.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
890 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 707 | 79.4% |
| Billing | 67 | 7.5% |
| Equipment | 24 | 2.7% |
| Privacy | 21 | 2.4% |
| Availability (including rural call completion) | 19 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 1.8% |
| Interference (including signal jammers) | 14 | 1.6% |
| Junk Faxes | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Privacy.
Internet complaints
136 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Equipment | 41 | 30.1% |
| Billing | 33 | 24.3% |
| Speed | 25 | 18.4% |
| Availability | 20 | 14.7% |
| Privacy | 7 | 5.1% |
| Interference | 5 | 3.7% |
| Open Internet/Net Neutrality | 5 | 3.7% |
The remaining complaints in this category were spread across several issues, including Equipment, Billing and Speed.
TV complaints
97 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 48.5% |
| Availability | 15 | 15.5% |
| Loud Commercials | 12 | 12.4% |
| Equipment | 11 | 11.3% |
| Interference | 7 | 7.2% |
| Indecency | 4 | 4.1% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.