FCC Consumer Complaints – 13 January 2018
Introduction
The Federal Communications Commission recorded 551 consumer complaints on 13 January 2018 relating to telecommunications services, complaint volume fell from 1156 complaints the previous day. Complaints were reported across 49 states and territories, and New York generated the highest number of submissions with 105 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 227 complaints.
Key statistics
- Total complaints
- 551
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (227)
- Most reported state/territory
- New York (105)
Where the complaints came from
Reports recorded on 13 January 2018 show 551 complaints originating from 374 cities across 49 states and territories. Complaint activity was somewhat more concentrated than usual, with New York accounting for the largest share of reports. In New York, complaints were heavily concentrated in Lafayette, which accounted for 80 of the 105 reports recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 105 | 19.1% |
| California | 52 | 9.4% |
| Texas | 44 | 8.0% |
| Florida | 34 | 6.2% |
| Pennsylvania | 20 | 3.6% |
| Illinois | 19 | 3.4% |
| Ohio | 19 | 3.4% |
| Colorado | 17 | 3.1% |
| Georgia | 16 | 2.9% |
| Virginia | 15 | 2.7% |
| Other states and territories | 210 | 38.1% |
Location highlight
A large share of complaints in New York originated from Lafayette, which accounted for most reports within the state.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 298 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 54.1% |
| Internet | 129 | 23.4% |
| TV | 103 | 18.7% |
| Radio | 19 | 3.4% |
| Emergency | 2 | 0.4% |
Phone complaints
298 complaints were recorded in this category, representing 54.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 227 | 76.2% |
| Billing | 29 | 9.7% |
| Equipment | 11 | 3.7% |
| Availability (including rural call completion) | 9 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.7% |
| Number Portability (keeping your number if you change providers) | 6 | 2.0% |
| Interference (including signal jammers) | 3 | 1.0% |
| Privacy | 3 | 1.0% |
| Junk Faxes | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
129 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Equipment | 83 | 64.3% |
| Billing | 16 | 12.4% |
| Speed | 13 | 10.1% |
| Availability | 12 | 9.3% |
| Open Internet/Net Neutrality | 2 | 1.6% |
| Privacy | 2 | 1.6% |
| Interference | 1 | 0.8% |
The largest share of complaints in this category related to Equipment and Billing, with fewer reports falling into other issue types.
TV complaints
103 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 58 | 56.3% |
| Billing | 25 | 24.3% |
| Availability | 6 | 5.8% |
| Loud Commercials | 6 | 5.8% |
| Equipment | 5 | 4.9% |
| Interference | 2 | 1.9% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.