FCC Consumer Complaints – 25 January 2018
Introduction
A total of 1216 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 January 2018, complaint volume fell from 1263 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 780 complaints.
Key statistics
- Total complaints
- 1216
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (780)
- Most reported state/territory
- California (119)
Where the complaints came from
The 1216 complaints recorded on 25 January 2018 originated from 784 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 9.8% |
| Florida | 92 | 7.6% |
| Texas | 81 | 6.7% |
| New York | 77 | 6.3% |
| Georgia | 52 | 4.3% |
| Ohio | 52 | 4.3% |
| Pennsylvania | 47 | 3.9% |
| Oregon | 39 | 3.2% |
| Michigan | 37 | 3.0% |
| Virginia | 37 | 3.0% |
| Other states and territories | 572 | 47.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 993 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 993 | 81.7% |
| TV | 103 | 8.5% |
| Internet | 94 | 7.7% |
| Radio | 23 | 1.9% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
993 complaints were recorded in this category, representing 81.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 780 | 78.5% |
| Billing | 85 | 8.6% |
| Equipment | 33 | 3.3% |
| Availability (including rural call completion) | 25 | 2.5% |
| Interference (including signal jammers) | 24 | 2.4% |
| Privacy | 16 | 1.6% |
| Junk Faxes | 13 | 1.3% |
| Number Portability (keeping your number if you change providers) | 12 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
103 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 48.5% |
| Availability | 19 | 18.4% |
| Indecency | 13 | 12.6% |
| Equipment | 8 | 7.8% |
| Interference | 6 | 5.8% |
| Loud Commercials | 6 | 5.8% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
94 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 30.9% |
| Speed | 20 | 21.3% |
| Availability | 17 | 18.1% |
| Privacy | 9 | 9.6% |
| Equipment | 8 | 8.5% |
| Interference | 6 | 6.4% |
| Open Internet/Net Neutrality | 5 | 5.3% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
Unwanted calls
There were 780 complaints relating to unwanted calls on this date, representing 64.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (307) 464-3934 | 5 | 0.6% |
| (318) 274-8521 | 3 | 0.4% |
| (331) 204-0002 | 3 | 0.4% |
| (402) 382-1530 | 3 | 0.4% |
| (425) 412-2539 | 3 | 0.4% |
| (833) 221-0241 | 3 | 0.4% |
| (201) 267-3812 | 2 | 0.3% |
| (217) 208-9865 | 2 | 0.3% |
| (217) 481-8030 | 2 | 0.3% |
| (230) 598-7456 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (307) 464-3934 | 5 | 0.6% |
| (555) 555-5555 | 5 | 0.6% |
| (833) 221-0241 | 4 | 0.5% |
| (833) 225-0851 | 4 | 0.5% |
| (318) 274-8521 | 3 | 0.4% |
| (331) 204-0002 | 3 | 0.4% |
| (402) 382-1530 | 3 | 0.4% |
| (217) 481-8030 | 2 | 0.3% |
| (230) 598-7456 | 2 | 0.3% |
| (323) 310-0630 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (307) 464-3934 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.