FCC Consumer Complaints – 27 January 2018
Introduction
On Saturday, 27 January 2018, 402 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1090 complaints the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 203 complaints.
Key statistics
- Total complaints
- 402
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (203)
- Most reported state/territory
- California (53)
Where the complaints came from
On 27 January 2018, the 402 complaints recorded by the Federal Communications Commission were reported from 314 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 13.2% |
| Florida | 35 | 8.7% |
| Texas | 28 | 7.0% |
| New York | 23 | 5.7% |
| Oregon | 21 | 5.2% |
| Pennsylvania | 20 | 5.0% |
| Georgia | 16 | 4.0% |
| Ohio | 16 | 4.0% |
| Colorado | 15 | 3.7% |
| Washington | 14 | 3.5% |
| Other states and territories | 161 | 40.0% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 284 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 284 | 70.6% |
| TV | 61 | 15.2% |
| Internet | 51 | 12.7% |
| Radio | 5 | 1.2% |
| Accessibility | 1 | 0.2% |
Phone complaints
284 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 203 | 71.5% |
| Billing | 29 | 10.2% |
| Interference (including signal jammers) | 20 | 7.0% |
| Equipment | 14 | 4.9% |
| Availability (including rural call completion) | 7 | 2.5% |
| Number Portability (keeping your number if you change providers) | 6 | 2.1% |
| Privacy | 3 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Interference (including signal jammers) and Equipment.
TV complaints
61 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 44.3% |
| Availability | 12 | 19.7% |
| Loud Commercials | 12 | 19.7% |
| Equipment | 8 | 13.1% |
| Indecency | 1 | 1.6% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
51 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 35.3% |
| Availability | 9 | 17.6% |
| Interference | 8 | 15.7% |
| Open Internet/Net Neutrality | 6 | 11.8% |
| Speed | 6 | 11.8% |
| Equipment | 3 | 5.9% |
| Privacy | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.