FCC Consumer Complaints – 30 January 2018
Introduction
On 30 January 2018, 1226 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1068 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 800 complaints.
Key statistics
- Total complaints
- 1226
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (800)
- Most reported state/territory
- California (170)
Where the complaints came from
The 1226 complaints recorded on 30 January 2018 were submitted from 795 cities across 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 170 | 13.9% |
| Florida | 97 | 7.9% |
| Texas | 91 | 7.4% |
| New York | 67 | 5.5% |
| Pennsylvania | 60 | 4.9% |
| Ohio | 45 | 3.7% |
| Illinois | 43 | 3.5% |
| New Jersey | 42 | 3.4% |
| Virginia | 40 | 3.3% |
| Arizona | 36 | 2.9% |
| Other states and territories | 531 | 43.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1014 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1014 | 82.7% |
| Internet | 97 | 7.9% |
| TV | 96 | 7.8% |
| Radio | 15 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1014 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 800 | 78.9% |
| Billing | 81 | 8.0% |
| Availability (including rural call completion) | 30 | 3.0% |
| Equipment | 25 | 2.5% |
| Interference (including signal jammers) | 22 | 2.2% |
| Privacy | 19 | 1.9% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.0% |
| Junk Faxes | 10 | 1.0% |
| Open Internet/Net Neutrality | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
97 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.1% |
| Privacy | 16 | 16.5% |
| Speed | 15 | 15.5% |
| Availability | 13 | 13.4% |
| Equipment | 7 | 7.2% |
| Open Internet/Net Neutrality | 5 | 5.2% |
| Interference | 4 | 4.1% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
TV complaints
96 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 56.3% |
| Availability | 13 | 13.5% |
| Indecency | 10 | 10.4% |
| Equipment | 8 | 8.3% |
| Loud Commercials | 5 | 5.2% |
| Interference | 4 | 4.2% |
| Privacy | 2 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 800 complaints relating to unwanted calls were recorded on this date, representing 65.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 225-9738 | 8 | 1.0% |
| (201) 227-9431 | 5 | 0.6% |
| (217) 208-9865 | 3 | 0.4% |
| (240) 348-3745 | 3 | 0.4% |
| (409) 908-3162 | 3 | 0.4% |
| (661) 526-2031 | 3 | 0.4% |
| (707) 637-2717 | 3 | 0.4% |
| (833) 223-4434 | 3 | 0.4% |
| (203) 889-7040 | 2 | 0.3% |
| (206) 457-0576 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 225-9738 | 11 | 1.4% |
| (437) 806-1209 | 6 | 0.8% |
| (833) 223-4434 | 5 | 0.6% |
| (201) 227-9431 | 4 | 0.5% |
| (661) 526-2031 | 4 | 0.5% |
| (310) 633-2670 | 3 | 0.4% |
| (409) 908-3162 | 3 | 0.4% |
| (707) 637-2717 | 3 | 0.4% |
| (805) 744-1445 | 3 | 0.4% |
| (813) 291-7119 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 225-9738 was reported slightly more often than other business contact numbers.
- (833) 225-9738 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.