FCC Consumer Complaints – 3 February 2018
Introduction
A total of 505 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 February 2018, this represented a decline from the 1104 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 255 complaints.
Key statistics
- Total complaints
- 505
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (255)
- Most reported state/territory
- California (48)
Where the complaints came from
The 505 complaints recorded on 3 February 2018 were submitted from 361 cities across 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 9.5% |
| New York | 31 | 6.1% |
| Florida | 30 | 5.9% |
| Missouri | 27 | 5.3% |
| Texas | 25 | 5.0% |
| Connecticut | 23 | 4.6% |
| Pennsylvania | 22 | 4.4% |
| Ohio | 21 | 4.2% |
| North Carolina | 19 | 3.8% |
| Oregon | 17 | 3.4% |
| Other states and territories | 242 | 47.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 348 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 348 | 68.9% |
| TV | 76 | 15.0% |
| Internet | 68 | 13.5% |
| Radio | 11 | 2.2% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
348 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 255 | 73.3% |
| Billing | 52 | 14.9% |
| Availability (including rural call completion) | 11 | 3.2% |
| Privacy | 9 | 2.6% |
| Equipment | 8 | 2.3% |
| Interference (including signal jammers) | 5 | 1.4% |
| Number Portability (keeping your number if you change providers) | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Open Internet/Net Neutrality | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
TV complaints
76 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 23 | 30.3% |
| Billing | 21 | 27.6% |
| Indecency | 18 | 23.7% |
| Availability | 11 | 14.5% |
| Equipment | 1 | 1.3% |
| Open Internet/Net Neutrality | 1 | 1.3% |
| Privacy | 1 | 1.3% |
A broad mix of issues was reported in this category, with Loud Commercials, Billing and Indecency among the most common.
Internet complaints
68 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 29.4% |
| Availability | 14 | 20.6% |
| Speed | 14 | 20.6% |
| Equipment | 11 | 16.2% |
| Interference | 4 | 5.9% |
| Privacy | 4 | 5.9% |
| Open Internet/Net Neutrality | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.