FCC Consumer Complaints – 8 February 2018
Introduction
The Federal Communications Commission recorded 1295 consumer complaints on Thursday, 8 February 2018 relating to telecommunications services, this represented a decline from the 1297 complaints recorded the day before. Complaints were reported across 54 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 815 complaints.
Key statistics
- Total complaints
- 1295
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (815)
- Most reported state/territory
- California (157)
Where the complaints came from
On 8 February 2018, the 1295 complaints recorded by the Federal Communications Commission were reported from 852 cities across 54 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 12.1% |
| Florida | 110 | 8.5% |
| Texas | 97 | 7.5% |
| New York | 64 | 4.9% |
| Illinois | 49 | 3.8% |
| Pennsylvania | 49 | 3.8% |
| Ohio | 44 | 3.4% |
| Georgia | 42 | 3.2% |
| Arizona | 37 | 2.9% |
| New Jersey | 36 | 2.8% |
| Other states and territories | 604 | 46.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1011 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1011 | 78.1% |
| TV | 157 | 12.1% |
| Internet | 110 | 8.5% |
| Radio | 12 | 0.9% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1011 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 815 | 80.6% |
| Billing | 92 | 9.1% |
| Equipment | 26 | 2.6% |
| Availability (including rural call completion) | 25 | 2.5% |
| Junk Faxes | 16 | 1.6% |
| Privacy | 16 | 1.6% |
| Number Portability (keeping your number if you change providers) | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
157 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 51.0% |
| Availability | 30 | 19.1% |
| Loud Commercials | 21 | 13.4% |
| Indecency | 11 | 7.0% |
| Equipment | 10 | 6.4% |
| Interference | 3 | 1.9% |
| Open Internet/Net Neutrality | 1 | 0.6% |
| Privacy | 1 | 0.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
110 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 46.4% |
| Availability | 25 | 22.7% |
| Speed | 14 | 12.7% |
| Equipment | 6 | 5.5% |
| Interference | 6 | 5.5% |
| Open Internet/Net Neutrality | 4 | 3.6% |
| Privacy | 4 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 815 complaints relating to unwanted calls were recorded on this date, representing 62.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (562) 375-7584 | 5 | 0.6% |
| (504) 232-4222 | 4 | 0.5% |
| (541) 368-2279 | 4 | 0.5% |
| (786) 378-6163 | 4 | 0.5% |
| (832) 487-7413 | 4 | 0.5% |
| (319) 220-0006 | 3 | 0.4% |
| (516) 217-9705 | 3 | 0.4% |
| (754) 779-8271 | 3 | 0.4% |
| (814) 308-8307 | 3 | 0.4% |
| (202) 697-8570 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (786) 378-6163 | 5 | 0.6% |
| (555) 555-5555 | 4 | 0.5% |
| (832) 487-7413 | 4 | 0.5% |
| (541) 368-2279 | 3 | 0.4% |
| (747) 222-1372 | 3 | 0.4% |
| (754) 779-8271 | 3 | 0.4% |
| (833) 225-9739 | 3 | 0.4% |
| (240) 391-7130 | 2 | 0.2% |
| (314) 391-9566 | 2 | 0.2% |
| (440) 368-5694 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (786) 378-6163 was reported slightly more often than other business contact numbers.
- (562) 375-7584 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.