FCC Consumer Complaints – 2 March 2018
Introduction
The Federal Communications Commission recorded 1099 consumer complaints on Friday, 2 March 2018 relating to telecommunications services, complaint volume fell from 1362 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 774 complaints.
Key statistics
- Total complaints
- 1099
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (774)
- Most reported state/territory
- California (112)
Where the complaints came from
The 1099 complaints recorded on 2 March 2018 originated from 740 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 10.2% |
| Texas | 94 | 8.6% |
| Florida | 66 | 6.0% |
| New York | 66 | 6.0% |
| Georgia | 50 | 4.5% |
| Illinois | 43 | 3.9% |
| Ohio | 43 | 3.9% |
| Wisconsin | 42 | 3.8% |
| Pennsylvania | 39 | 3.5% |
| Colorado | 36 | 3.3% |
| Other states and territories | 504 | 45.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 904 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 904 | 82.3% |
| TV | 99 | 9.0% |
| Internet | 77 | 7.0% |
| Radio | 15 | 1.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
904 complaints were recorded in this category, representing 82.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 774 | 85.6% |
| Billing | 57 | 6.3% |
| Privacy | 23 | 2.5% |
| Equipment | 14 | 1.5% |
| Availability (including rural call completion) | 13 | 1.4% |
| Number Portability (keeping your number if you change providers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
| Junk Faxes | 3 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Privacy and Equipment.
TV complaints
99 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 38.4% |
| Loud Commercials | 30 | 30.3% |
| Availability | 11 | 11.1% |
| Indecency | 10 | 10.1% |
| Equipment | 3 | 3.0% |
| Privacy | 3 | 3.0% |
| Interference | 2 | 2.0% |
| Open Internet/Net Neutrality | 2 | 2.0% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
77 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 36.4% |
| Availability | 17 | 22.1% |
| Speed | 15 | 19.5% |
| Privacy | 6 | 7.8% |
| Interference | 5 | 6.5% |
| Equipment | 4 | 5.2% |
| Open Internet/Net Neutrality | 2 | 2.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.