FCC Consumer Complaints – 6 March 2018
Introduction
The Federal Communications Commission recorded 1239 consumer complaints on 6 March 2018 relating to telecommunications services, complaint volume increased from 1081 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 809 complaints.
Key statistics
- Total complaints
- 1239
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (809)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1239 complaints recorded on 6 March 2018 originated from 772 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 11.5% |
| Texas | 99 | 8.0% |
| Florida | 85 | 6.9% |
| New York | 66 | 5.3% |
| Georgia | 58 | 4.7% |
| New Jersey | 47 | 3.8% |
| Ohio | 46 | 3.7% |
| Illinois | 42 | 3.4% |
| Pennsylvania | 42 | 3.4% |
| Virginia | 42 | 3.4% |
| Other states and territories | 564 | 45.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 1006 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1006 | 81.2% |
| TV | 114 | 9.2% |
| Internet | 93 | 7.5% |
| Radio | 24 | 1.9% |
| Emergency | 2 | 0.2% |
Phone complaints
1006 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 809 | 80.4% |
| Billing | 81 | 8.1% |
| Availability (including rural call completion) | 34 | 3.4% |
| Equipment | 28 | 2.8% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Privacy | 12 | 1.2% |
| Interference (including signal jammers) | 10 | 1.0% |
| Junk Faxes | 10 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
114 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 59.6% |
| Availability | 15 | 13.2% |
| Indecency | 12 | 10.5% |
| Equipment | 9 | 7.9% |
| Loud Commercials | 5 | 4.4% |
| Interference | 3 | 2.6% |
| Privacy | 2 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
93 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 37.6% |
| Availability | 20 | 21.5% |
| Speed | 19 | 20.4% |
| Equipment | 9 | 9.7% |
| Privacy | 6 | 6.5% |
| Interference | 3 | 3.2% |
| Open Internet/Net Neutrality | 1 | 1.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.