FCC Consumer Complaints – 9 March 2018
Introduction
The Federal Communications Commission recorded 1153 consumer complaints on 9 March 2018 relating to telecommunications services, complaint volume fell from 1224 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 816 complaints.
Key statistics
- Total complaints
- 1153
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (816)
- Most reported state/territory
- California (118)
Where the complaints came from
A total of 1153 complaints were recorded on 9 March 2018, with reports originating from 775 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 10.2% |
| Florida | 86 | 7.5% |
| Texas | 74 | 6.4% |
| New York | 73 | 6.3% |
| Pennsylvania | 55 | 4.8% |
| Ohio | 44 | 3.8% |
| Virginia | 44 | 3.8% |
| New Jersey | 40 | 3.5% |
| Georgia | 39 | 3.4% |
| Illinois | 35 | 3.0% |
| Other states and territories | 542 | 47.0% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 972 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 972 | 84.3% |
| Internet | 95 | 8.2% |
| TV | 73 | 6.3% |
| Radio | 9 | 0.8% |
| Emergency | 4 | 0.3% |
Phone complaints
972 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 816 | 84.0% |
| Billing | 76 | 7.8% |
| Availability (including rural call completion) | 20 | 2.1% |
| Privacy | 17 | 1.7% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Equipment | 10 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 4 | 0.4% |
| Junk Faxes | 4 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
Internet complaints
95 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 31.6% |
| Billing | 29 | 30.5% |
| Speed | 18 | 18.9% |
| Interference | 8 | 8.4% |
| Privacy | 6 | 6.3% |
| Equipment | 2 | 2.1% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 47.9% |
| Availability | 14 | 19.2% |
| Loud Commercials | 9 | 12.3% |
| Indecency | 8 | 11.0% |
| Equipment | 3 | 4.1% |
| Interference | 3 | 4.1% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
816 complaints relating to unwanted calls were recorded on this date, accounting for 70.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (513) 827-7935 | 9 | 1.1% |
| (703) 826-0240 | 4 | 0.5% |
| (319) 220-0006 | 3 | 0.4% |
| (507) 585-0186 | 3 | 0.4% |
| (716) 543-7808 | 3 | 0.4% |
| (833) 354-7492 | 3 | 0.4% |
| (202) 239-1750 | 2 | 0.2% |
| (219) 318-1200 | 2 | 0.2% |
| (312) 319-9630 | 2 | 0.2% |
| (334) 212-0112 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (646) 396-1785 | 5 | 0.6% |
| (716) 543-7808 | 4 | 0.5% |
| (507) 585-0186 | 3 | 0.4% |
| (509) 289-2375 | 3 | 0.4% |
| (555) 555-5555 | 3 | 0.4% |
| (747) 212-5914 | 3 | 0.4% |
| (940) 440-8216 | 3 | 0.4% |
| (202) 389-6496 | 2 | 0.2% |
| (203) 267-8718 | 2 | 0.2% |
| (208) 549-7960 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (646) 396-1785 was reported slightly more often than other business contact numbers.
- (513) 827-7935 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.