FCC Consumer Complaints – 11 March 2018
Introduction
A total of 274 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 March 2018, complaint volume fell from 401 complaints the day before. The complaints came from 43 states and territories, without one location accounting for a clearly higher number of reports. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 274
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (104)
Where the complaints came from
Reports recorded on 11 March 2018 show 274 complaints originating from 213 cities across 43 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 26 | 9.5% |
| Florida | 26 | 9.5% |
| Illinois | 24 | 8.8% |
| Texas | 15 | 5.5% |
| Pennsylvania | 14 | 5.1% |
| Ohio | 13 | 4.7% |
| New York | 12 | 4.4% |
| Virginia | 11 | 4.0% |
| Arizona | 10 | 3.6% |
| Tennessee | 10 | 3.6% |
| Other states and territories | 113 | 41.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 63.1% |
| Internet | 43 | 15.7% |
| TV | 40 | 14.6% |
| Radio | 17 | 6.2% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
173 complaints were recorded in this category, representing 63.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 60.1% |
| Billing | 22 | 12.7% |
| Equipment | 10 | 5.8% |
| Number Portability (keeping your number if you change providers) | 9 | 5.2% |
| Availability (including rural call completion) | 8 | 4.6% |
| Privacy | 8 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.5% |
| Interference (including signal jammers) | 3 | 1.7% |
| Junk Faxes | 2 | 1.2% |
| Open Internet/Net Neutrality | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
43 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 32.6% |
| Availability | 9 | 20.9% |
| Privacy | 6 | 14.0% |
| Speed | 6 | 14.0% |
| Equipment | 4 | 9.3% |
| Interference | 3 | 7.0% |
| Open Internet/Net Neutrality | 1 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
40 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 45.0% |
| Indecency | 7 | 17.5% |
| Loud Commercials | 6 | 15.0% |
| Equipment | 3 | 7.5% |
| Availability | 2 | 5.0% |
| Interference | 2 | 5.0% |
| Open Internet/Net Neutrality | 1 | 2.5% |
| Privacy | 1 | 2.5% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.