FCC Consumer Complaints – 1 April 2018
Introduction
On 1 April 2018, 230 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 506 complaints the previous day. The complaints came from 36 states and territories, with New York reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 81 complaints.
Key statistics
- Total complaints
- 230
- States & territories reporting
- 36
- Most common issue
- Unwanted Calls (81)
- Most reported state/territory
- New York (30)
Where the complaints came from
Reports recorded on 1 April 2018 show 230 complaints originating from 174 cities across 36 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| New York | 30 | 13.0% |
| Florida | 23 | 10.0% |
| California | 21 | 9.1% |
| Indiana | 17 | 7.4% |
| Texas | 14 | 6.1% |
| Missouri | 10 | 4.3% |
| Pennsylvania | 9 | 3.9% |
| Colorado | 8 | 3.5% |
| Illinois | 8 | 3.5% |
| New Jersey | 8 | 3.5% |
| Other states and territories | 82 | 35.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 125 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 125 | 54.3% |
| TV | 47 | 20.4% |
| Internet | 41 | 17.8% |
| Radio | 15 | 6.5% |
| Accessibility | 2 | 0.9% |
Phone complaints
125 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 81 | 64.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 14.4% |
| Billing | 12 | 9.6% |
| Equipment | 6 | 4.8% |
| Availability (including rural call completion) | 2 | 1.6% |
| Number Portability (keeping your number if you change providers) | 2 | 1.6% |
| Interference (including signal jammers) | 1 | 0.8% |
| Junk Faxes | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
| Privacy | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Cramming (unauthorized charges on your phone bill), Billing and Equipment.
TV complaints
47 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 22 | 46.8% |
| Billing | 11 | 23.4% |
| Interference | 5 | 10.6% |
| Availability | 3 | 6.4% |
| Indecency | 3 | 6.4% |
| Equipment | 2 | 4.3% |
| Privacy | 1 | 2.1% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
41 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 6 | 14.6% |
| Interference | 6 | 14.6% |
| Speed | 6 | 14.6% |
| Equipment | 4 | 9.8% |
| Open Internet/Net Neutrality | 3 | 7.3% |
| Privacy | 2 | 4.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.