FCC Consumer Complaints – 3 April 2018
Introduction
On 3 April 2018, the Federal Communications Commission recorded 1412 consumer complaints relating to telecommunications services, complaint volume fell from 1829 complaints the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 866 complaints.
Key statistics
- Total complaints
- 1412
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (866)
- Most reported state/territory
- California (165)
Where the complaints came from
A total of 1412 complaints were recorded on 3 April 2018, with reports originating from 897 cities in 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 165 | 11.7% |
| Florida | 109 | 7.7% |
| New York | 102 | 7.2% |
| Texas | 99 | 7.0% |
| New Jersey | 61 | 4.3% |
| Pennsylvania | 59 | 4.2% |
| Ohio | 52 | 3.7% |
| Michigan | 50 | 3.5% |
| North Carolina | 50 | 3.5% |
| Arizona | 47 | 3.3% |
| Other states and territories | 606 | 42.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1075 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1075 | 76.1% |
| TV | 170 | 12.0% |
| Internet | 139 | 9.8% |
| Radio | 23 | 1.6% |
| Accessibility | 2 | 0.1% |
| Emergency | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1075 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 866 | 80.6% |
| Billing | 98 | 9.1% |
| Availability (including rural call completion) | 29 | 2.7% |
| Privacy | 25 | 2.3% |
| Equipment | 23 | 2.1% |
| Junk Faxes | 10 | 0.9% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Interference (including signal jammers) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
TV complaints
170 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 38.8% |
| Loud Commercials | 29 | 17.1% |
| Availability | 27 | 15.9% |
| Indecency | 14 | 8.2% |
| Equipment | 13 | 7.6% |
| Interference | 13 | 7.6% |
| Open Internet/Net Neutrality | 6 | 3.5% |
| Privacy | 2 | 1.2% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
Internet complaints
139 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 44.6% |
| Speed | 30 | 21.6% |
| Availability | 24 | 17.3% |
| Equipment | 7 | 5.0% |
| Open Internet/Net Neutrality | 6 | 4.3% |
| Privacy | 6 | 4.3% |
| Interference | 4 | 2.9% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 866 complaints relating to unwanted calls on this date, representing 61.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (503) 468-5336 | 5 | 0.6% |
| (405) 767-6600 | 4 | 0.5% |
| (662) 546-1420 | 4 | 0.5% |
| (914) 364-5004 | 3 | 0.3% |
| (201) 386-1093 | 2 | 0.2% |
| (201) 386-9308 | 2 | 0.2% |
| (209) 753-0561 | 2 | 0.2% |
| (214) 356-9631 | 2 | 0.2% |
| (234) 200-0827 | 2 | 0.2% |
| (408) 654-4446 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (503) 468-5336 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.