FCC Consumer Complaints – 17 April 2018
Introduction
The Federal Communications Commission recorded 1269 consumer complaints on 17 April 2018 relating to telecommunications services, this represented an increase from the 1239 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 902 complaints recorded.
Key statistics
- Total complaints
- 1269
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (902)
- Most reported state/territory
- California (137)
Where the complaints came from
The 1269 complaints recorded on 17 April 2018 originated from 838 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 10.8% |
| Florida | 102 | 8.0% |
| Texas | 72 | 5.7% |
| New York | 64 | 5.0% |
| Illinois | 56 | 4.4% |
| Ohio | 55 | 4.3% |
| Virginia | 49 | 3.9% |
| Michigan | 43 | 3.4% |
| Georgia | 39 | 3.1% |
| Pennsylvania | 39 | 3.1% |
| Other states and territories | 612 | 48.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 90 different cities.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 1068 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1068 | 84.2% |
| TV | 104 | 8.2% |
| Internet | 84 | 6.6% |
| Radio | 12 | 0.9% |
| Accessibility | 1 | 0.1% |
Phone complaints
1068 complaints were recorded in this category, representing 84.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 902 | 84.5% |
| Billing | 71 | 6.6% |
| Availability (including rural call completion) | 23 | 2.2% |
| Number Portability (keeping your number if you change providers) | 16 | 1.5% |
| Equipment | 15 | 1.4% |
| Privacy | 14 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 0.9% |
| Junk Faxes | 7 | 0.7% |
| Interference (including signal jammers) | 4 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
TV complaints
104 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 51.0% |
| Availability | 20 | 19.2% |
| Equipment | 12 | 11.5% |
| Indecency | 9 | 8.7% |
| Loud Commercials | 5 | 4.8% |
| Interference | 3 | 2.9% |
| Open Internet/Net Neutrality | 2 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
84 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 42.9% |
| Availability | 17 | 20.2% |
| Speed | 14 | 16.7% |
| Equipment | 6 | 7.1% |
| Privacy | 5 | 6.0% |
| Interference | 4 | 4.8% |
| Open Internet/Net Neutrality | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
902 complaints relating to unwanted calls were recorded on this date, accounting for 71.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (703) 348-6954 | 11 | 1.2% |
| (607) 643-7932 | 5 | 0.6% |
| (718) 564-7152 | 5 | 0.6% |
| (917) 460-1310 | 5 | 0.6% |
| (585) 633-1146 | 4 | 0.4% |
| (858) 222-2156 | 4 | 0.4% |
| (253) 236-2595 | 3 | 0.3% |
| (516) 422-9344 | 3 | 0.3% |
| (800) 934-6113 | 3 | 0.3% |
| (800) 945-2000 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (703) 348-6954 | 14 | 1.6% |
| (607) 643-7932 | 6 | 0.7% |
| (800) 934-6113 | 6 | 0.7% |
| (858) 222-2156 | 6 | 0.7% |
| (321) 339-0208 | 5 | 0.6% |
| (718) 564-7152 | 5 | 0.6% |
| (585) 633-1146 | 4 | 0.4% |
| (845) 445-1843 | 4 | 0.4% |
| (917) 460-1310 | 4 | 0.4% |
| (917) 994-6267 | 4 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (703) 348-6954 stood out as the most frequently reported business contact number.
- (703) 348-6954 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.