FCC Consumer Complaints – 22 July 2018
Introduction
A total of 295 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 22 July 2018, this represented a decline from the 446 complaints recorded the day before. The complaints came from 39 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 143 complaints.
Key statistics
- Total complaints
- 295
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (143)
- Most reported state/territory
- California (39)
Where the complaints came from
Reports recorded on 22 July 2018 show 295 complaints originating from 214 cities across 39 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 13.2% |
| Washington | 28 | 9.5% |
| Florida | 23 | 7.8% |
| New York | 19 | 6.4% |
| Texas | 18 | 6.1% |
| Ohio | 15 | 5.1% |
| Illinois | 11 | 3.7% |
| New Jersey | 11 | 3.7% |
| Indiana | 10 | 3.4% |
| Kentucky | 10 | 3.4% |
| Other states and territories | 111 | 37.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 203 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 203 | 68.8% |
| TV | 46 | 15.6% |
| Internet | 34 | 11.5% |
| Radio | 9 | 3.1% |
| Emergency | 3 | 1.0% |
Phone complaints
203 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 143 | 70.4% |
| Billing | 23 | 11.3% |
| Equipment | 11 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.9% |
| Privacy | 6 | 3.0% |
| Availability (including rural call completion) | 5 | 2.5% |
| Interference (including signal jammers) | 3 | 1.5% |
| Number Portability (keeping your number if you change providers) | 3 | 1.5% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Cramming (unauthorized charges on your phone bill).
TV complaints
46 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 30.4% |
| Loud Commercials | 9 | 19.6% |
| Availability | 7 | 15.2% |
| Equipment | 7 | 15.2% |
| Indecency | 6 | 13.0% |
| Privacy | 2 | 4.3% |
| Interference | 1 | 2.2% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Internet complaints
34 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 38.2% |
| Speed | 8 | 23.5% |
| Privacy | 6 | 17.6% |
| Interference | 4 | 11.8% |
| Availability | 2 | 5.9% |
| Equipment | 1 | 2.9% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.