FCC Consumer Complaints – 24 July 2018
Introduction
On 24 July 2018, 1355 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1126 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 950 complaints.
Key statistics
- Total complaints
- 1355
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (950)
- Most reported state/territory
- California (187)
Where the complaints came from
The 1355 complaints recorded on 24 July 2018 were submitted from 847 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 187 | 13.8% |
| Florida | 107 | 7.9% |
| Texas | 106 | 7.8% |
| New York | 76 | 5.6% |
| Pennsylvania | 62 | 4.6% |
| Ohio | 58 | 4.3% |
| Virginia | 55 | 4.1% |
| Washington | 43 | 3.2% |
| Maryland | 39 | 2.9% |
| Minnesota | 39 | 2.9% |
| Other states and territories | 578 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1137 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1137 | 83.9% |
| Internet | 102 | 7.5% |
| TV | 98 | 7.2% |
| Radio | 12 | 0.9% |
| Emergency | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
1137 complaints were recorded in this category, representing 83.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 950 | 83.6% |
| Billing | 79 | 6.9% |
| Availability (including rural call completion) | 25 | 2.2% |
| Junk Faxes | 21 | 1.8% |
| Equipment | 20 | 1.8% |
| Privacy | 14 | 1.2% |
| Interference (including signal jammers) | 12 | 1.1% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Junk Faxes among the most common.
Internet complaints
102 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 29.4% |
| Availability | 24 | 23.5% |
| Speed | 17 | 16.7% |
| Interference | 16 | 15.7% |
| Equipment | 10 | 9.8% |
| Privacy | 5 | 4.9% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
98 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 45.9% |
| Availability | 25 | 25.5% |
| Equipment | 11 | 11.2% |
| Indecency | 6 | 6.1% |
| Loud Commercials | 5 | 5.1% |
| Interference | 3 | 3.1% |
| Privacy | 3 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
950 complaints relating to unwanted calls were recorded on this date, accounting for 70.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (740) 870-0134 | 7 | 0.7% |
| (716) 442-3765 | 4 | 0.4% |
| (516) 303-8250 | 3 | 0.3% |
| (516) 303-8253 | 3 | 0.3% |
| (740) 299-8042 | 3 | 0.3% |
| (800) 945-2000 | 3 | 0.3% |
| (970) 289-4986 | 3 | 0.3% |
| (201) 228-4901 | 2 | 0.2% |
| (202) 202-2002 | 2 | 0.2% |
| (210) 966-8628 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (740) 870-0134 | 7 | 0.7% |
| (555) 555-5555 | 4 | 0.4% |
| (210) 966-8628 | 3 | 0.3% |
| (315) 232-8380 | 3 | 0.3% |
| (516) 303-8263 | 3 | 0.3% |
| (703) 656-8783 | 3 | 0.3% |
| (716) 442-3765 | 3 | 0.3% |
| (970) 289-4980 | 3 | 0.3% |
| (970) 289-4982 | 3 | 0.3% |
| (202) 900-1270 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (740) 870-0134 was reported slightly more often than other business contact numbers.
- (740) 870-0134 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.