FCC Consumer Complaints – 6 August 2018
Introduction
On 6 August 2018, 1089 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 233 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 708 complaints.
Key statistics
- Total complaints
- 1089
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (708)
- Most reported state/territory
- California (135)
Where the complaints came from
A total of 1089 complaints were recorded on 6 August 2018, with reports originating from 731 cities in 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 12.4% |
| Texas | 100 | 9.2% |
| Florida | 69 | 6.3% |
| New York | 64 | 5.9% |
| New Jersey | 51 | 4.7% |
| Ohio | 47 | 4.3% |
| North Carolina | 46 | 4.2% |
| Pennsylvania | 41 | 3.8% |
| Georgia | 39 | 3.6% |
| Washington | 34 | 3.1% |
| Other states and territories | 459 | 42.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 881 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 881 | 80.9% |
| Internet | 107 | 9.8% |
| TV | 90 | 8.3% |
| Radio | 6 | 0.6% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
881 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 708 | 80.4% |
| Billing | 70 | 7.9% |
| Equipment | 38 | 4.3% |
| Availability (including rural call completion) | 29 | 3.3% |
| Junk Faxes | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 7 | 0.8% |
| Privacy | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
107 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 34.6% |
| Availability | 32 | 29.9% |
| Speed | 17 | 15.9% |
| Interference | 12 | 11.2% |
| Equipment | 6 | 5.6% |
| Privacy | 3 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 56.7% |
| Availability | 19 | 21.1% |
| Equipment | 8 | 8.9% |
| Loud Commercials | 6 | 6.7% |
| Indecency | 3 | 3.3% |
| Interference | 3 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
708 complaints relating to unwanted calls were recorded on this date, accounting for 65% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (623) 537-1602 | 8 | 1.1% |
| (610) 844-0438 | 4 | 0.6% |
| (806) 414-3163 | 4 | 0.6% |
| (408) 606-5775 | 3 | 0.4% |
| (610) 844-0392 | 3 | 0.4% |
| (650) 304-0476 | 3 | 0.4% |
| (800) 224-5055 | 3 | 0.4% |
| (212) 336-1440 | 2 | 0.3% |
| (225) 320-1910 | 2 | 0.3% |
| (402) 518-9531 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (623) 537-1602 | 9 | 1.3% |
| (806) 414-3163 | 5 | 0.7% |
| (610) 844-0392 | 4 | 0.6% |
| (650) 304-0476 | 4 | 0.6% |
| (610) 844-0438 | 3 | 0.4% |
| (800) 224-5055 | 3 | 0.4% |
| (207) 962-0018 | 2 | 0.3% |
| (213) 260-9404 | 2 | 0.3% |
| (225) 320-1910 | 2 | 0.3% |
| (442) 347-4127 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (623) 537-1602 was reported slightly more often than other business contact numbers.
- (623) 537-1602 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.