FCC Consumer Complaints – 19 August 2018
Introduction
A total of 208 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 August 2018, complaint volume fell from 394 complaints the previous day. The complaints came from 37 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 208
- States & territories reporting
- 37
- Most common issue
- Unwanted Calls (79)
- Most reported state/territory
- California (25)
Where the complaints came from
A total of 208 complaints were recorded on 19 August 2018, with reports originating from 183 cities in 37 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 25 | 12.0% |
| Texas | 24 | 11.5% |
| Florida | 18 | 8.7% |
| New York | 13 | 6.3% |
| North Carolina | 11 | 5.3% |
| Ohio | 11 | 5.3% |
| Georgia | 9 | 4.3% |
| Pennsylvania | 8 | 3.8% |
| New Jersey | 7 | 3.4% |
| Virginia | 7 | 3.4% |
| Other states and territories | 75 | 36.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 125 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 125 | 60.1% |
| TV | 43 | 20.7% |
| Internet | 38 | 18.3% |
| Emergency | 1 | 0.5% |
| Radio | 1 | 0.5% |
Phone complaints
125 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 79 | 63.2% |
| Equipment | 16 | 12.8% |
| Billing | 15 | 12.0% |
| Availability (including rural call completion) | 7 | 5.6% |
| Number Portability (keeping your number if you change providers) | 3 | 2.4% |
| Interference (including signal jammers) | 2 | 1.6% |
| Privacy | 2 | 1.6% |
| Junk Faxes | 1 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Equipment, Billing and Availability (including rural call completion).
TV complaints
43 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 44.2% |
| Availability | 8 | 18.6% |
| Equipment | 7 | 16.3% |
| Loud Commercials | 4 | 9.3% |
| Interference | 2 | 4.7% |
| Privacy | 2 | 4.7% |
| Indecency | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
38 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 26.3% |
| Availability | 8 | 21.1% |
| Speed | 7 | 18.4% |
| Equipment | 5 | 13.2% |
| Interference | 5 | 13.2% |
| Privacy | 3 | 7.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.