FCC Consumer Complaints – 15 September 2018
Introduction
On Saturday, 15 September 2018, 362 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1157 complaints recorded the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 195 complaints.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (195)
- Most reported state/territory
- California (47)
Where the complaints came from
The 362 complaints recorded on 15 September 2018 were submitted from 289 cities across 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 13.0% |
| Florida | 40 | 11.0% |
| Illinois | 23 | 6.4% |
| New Jersey | 23 | 6.4% |
| Texas | 22 | 6.1% |
| New York | 20 | 5.5% |
| Georgia | 14 | 3.9% |
| Washington | 14 | 3.9% |
| Colorado | 12 | 3.3% |
| Nevada | 12 | 3.3% |
| Other states and territories | 135 | 37.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 252 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 69.6% |
| Internet | 58 | 16.0% |
| TV | 45 | 12.4% |
| Radio | 5 | 1.4% |
| Accessibility | 2 | 0.6% |
Phone complaints
252 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 195 | 77.4% |
| Billing | 20 | 7.9% |
| Equipment | 13 | 5.2% |
| Availability (including rural call completion) | 9 | 3.6% |
| Number Portability (keeping your number if you change providers) | 6 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Interference (including signal jammers) | 2 | 0.8% |
| Junk Faxes | 2 | 0.8% |
| Privacy | 2 | 0.8% |
| Rural Call Completion | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
58 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 27.6% |
| Availability | 14 | 24.1% |
| Speed | 11 | 19.0% |
| Equipment | 6 | 10.3% |
| Interference | 6 | 10.3% |
| Privacy | 5 | 8.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
45 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 42.2% |
| Availability | 14 | 31.1% |
| Indecency | 5 | 11.1% |
| Loud Commercials | 3 | 6.7% |
| Privacy | 3 | 6.7% |
| Equipment | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.