FCC Consumer Complaints – 22 September 2018
Introduction
A total of 424 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 22 September 2018, complaint volume fell from 1071 complaints the previous day. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 234 complaints.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (234)
- Most reported state/territory
- Texas (45)
Where the complaints came from
Reports recorded on 22 September 2018 show 424 complaints originating from 326 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 45 | 10.6% |
| California | 43 | 10.1% |
| Florida | 36 | 8.5% |
| North Carolina | 23 | 5.4% |
| Illinois | 22 | 5.2% |
| Arizona | 21 | 5.0% |
| Pennsylvania | 21 | 5.0% |
| New York | 20 | 4.7% |
| Virginia | 19 | 4.5% |
| New Jersey | 17 | 4.0% |
| Other states and territories | 157 | 37.0% |
Location highlight
Complaints in California were reported across 39 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 310 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 310 | 73.1% |
| TV | 52 | 12.3% |
| Internet | 48 | 11.3% |
| Radio | 11 | 2.6% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
310 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 234 | 75.5% |
| Billing | 26 | 8.4% |
| Equipment | 20 | 6.5% |
| Availability (including rural call completion) | 15 | 4.8% |
| Privacy | 5 | 1.6% |
| Interference (including signal jammers) | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Junk Faxes | 2 | 0.6% |
| Number Portability (keeping your number if you change providers) | 2 | 0.6% |
| Rural Call Completion | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
52 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 28.8% |
| Availability | 13 | 25.0% |
| Loud Commercials | 10 | 19.2% |
| Equipment | 6 | 11.5% |
| Indecency | 4 | 7.7% |
| Interference | 4 | 7.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Internet complaints
48 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 33.3% |
| Availability | 11 | 22.9% |
| Speed | 11 | 22.9% |
| Interference | 4 | 8.3% |
| Privacy | 4 | 8.3% |
| Equipment | 2 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.