FCC Consumer Complaints – 30 September 2018
Introduction
On 30 September 2018, 288 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 401 complaints recorded the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 127 complaints recorded.
Key statistics
- Total complaints
- 288
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (127)
- Most reported state/territory
- California (37)
Where the complaints came from
A total of 288 complaints were recorded on 30 September 2018, with reports originating from 226 cities in 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 12.8% |
| Texas | 26 | 9.0% |
| Florida | 18 | 6.3% |
| Illinois | 18 | 6.3% |
| Kentucky | 18 | 6.3% |
| Washington | 15 | 5.2% |
| New York | 12 | 4.2% |
| Virginia | 12 | 4.2% |
| New Jersey | 11 | 3.8% |
| Indiana | 10 | 3.5% |
| Other states and territories | 111 | 38.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 175 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 175 | 60.8% |
| TV | 69 | 24.0% |
| Internet | 37 | 12.8% |
| Radio | 6 | 2.1% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
175 complaints were recorded in this category, representing 60.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 127 | 72.6% |
| Equipment | 18 | 10.3% |
| Billing | 16 | 9.1% |
| Availability (including rural call completion) | 9 | 5.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
| Privacy | 2 | 1.1% |
| Interference (including signal jammers) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Equipment, Billing and Availability (including rural call completion).
TV complaints
69 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 24.6% |
| Indecency | 17 | 24.6% |
| Availability | 16 | 23.2% |
| Loud Commercials | 8 | 11.6% |
| Equipment | 7 | 10.1% |
| Privacy | 3 | 4.3% |
| Interference | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
Internet complaints
37 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 11 | 29.7% |
| Availability | 9 | 24.3% |
| Interference | 8 | 21.6% |
| Billing | 5 | 13.5% |
| Privacy | 3 | 8.1% |
| Equipment | 1 | 2.7% |
Complaints in this category covered a range of issues, including Speed, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.