FCC Consumer Complaints – 24 October 2018
Introduction
On Wednesday, 24 October 2018, 1545 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1405 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 1154 complaints recorded.
Key statistics
- Total complaints
- 1545
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (1154)
- Most reported state/territory
- Texas (132)
Where the complaints came from
Reports recorded on 24 October 2018 show 1545 complaints originating from 949 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 132 | 8.5% |
| California | 130 | 8.4% |
| Florida | 128 | 8.3% |
| New York | 104 | 6.7% |
| Ohio | 60 | 3.9% |
| Georgia | 59 | 3.8% |
| Pennsylvania | 58 | 3.8% |
| New Jersey | 52 | 3.4% |
| Maryland | 49 | 3.2% |
| Illinois | 48 | 3.1% |
| Other states and territories | 724 | 46.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1326 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1326 | 85.8% |
| Internet | 115 | 7.4% |
| TV | 88 | 5.7% |
| Radio | 14 | 0.9% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1326 complaints were recorded in this category, representing 85.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1154 | 87.0% |
| Billing | 60 | 4.5% |
| Equipment | 28 | 2.1% |
| Availability (including rural call completion) | 21 | 1.6% |
| Privacy | 19 | 1.4% |
| Junk Faxes | 17 | 1.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.5% |
| Interference (including signal jammers) | 7 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
115 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 27.0% |
| Availability | 24 | 20.9% |
| Equipment | 16 | 13.9% |
| Speed | 16 | 13.9% |
| Interference | 15 | 13.0% |
| Privacy | 13 | 11.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
TV complaints
88 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 50.0% |
| Availability | 17 | 19.3% |
| Indecency | 10 | 11.4% |
| Equipment | 9 | 10.2% |
| Interference | 6 | 6.8% |
| Loud Commercials | 2 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 1154 complaints relating to unwanted calls on this date, representing 74.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (415) 200-1843 | 9 | 0.8% |
| (650) 237-8745 | 7 | 0.6% |
| (650) 237-8814 | 6 | 0.5% |
| (202) 495-2385 | 5 | 0.4% |
| (912) 244-7283 | 5 | 0.4% |
| (650) 237-8806 | 4 | 0.3% |
| (650) 237-8831 | 3 | 0.3% |
| (206) 569-1677 | 2 | 0.2% |
| (217) 262-6340 | 2 | 0.2% |
| (305) 515-2691 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (650) 237-8814 | 6 | 0.5% |
| (202) 495-1657 | 5 | 0.4% |
| (415) 200-1843 | 4 | 0.3% |
| (650) 237-8806 | 3 | 0.3% |
| (281) 595-8847 | 2 | 0.2% |
| (305) 515-2691 | 2 | 0.2% |
| (323) 580-6901 | 2 | 0.2% |
| (425) 880-5245 | 2 | 0.2% |
| (469) 941-5952 | 2 | 0.2% |
| (555) 555-5555 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (650) 237-8814 was reported slightly more often than other business contact numbers.
- (415) 200-1843 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.