FCC Consumer Complaints – 13 November 2018
Introduction
A total of 1249 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 November 2018, complaint volume increased from 824 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 879 complaints.
Key statistics
- Total complaints
- 1249
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (879)
- Most reported state/territory
- California (102)
Where the complaints came from
The 1249 complaints recorded on 13 November 2018 originated from 829 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 8.2% |
| Florida | 94 | 7.5% |
| Texas | 79 | 6.3% |
| Pennsylvania | 71 | 5.7% |
| New York | 67 | 5.4% |
| Ohio | 54 | 4.3% |
| North Carolina | 49 | 3.9% |
| Illinois | 47 | 3.8% |
| Michigan | 46 | 3.7% |
| Georgia | 44 | 3.5% |
| Other states and territories | 596 | 47.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1040 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1040 | 83.3% |
| Internet | 109 | 8.7% |
| TV | 85 | 6.8% |
| Radio | 11 | 0.9% |
| Emergency | 3 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
1040 complaints were recorded in this category, representing 83.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 879 | 84.5% |
| Billing | 57 | 5.5% |
| Equipment | 28 | 2.7% |
| Availability (including rural call completion) | 20 | 1.9% |
| Privacy | 19 | 1.8% |
| Number Portability (keeping your number if you change providers) | 15 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.2% |
| Junk Faxes | 5 | 0.5% |
| Interference (including signal jammers) | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
109 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 31.2% |
| Billing | 33 | 30.3% |
| Speed | 15 | 13.8% |
| Privacy | 14 | 12.8% |
| Interference | 10 | 9.2% |
| Equipment | 3 | 2.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 41.2% |
| Availability | 16 | 18.8% |
| Equipment | 14 | 16.5% |
| Loud Commercials | 10 | 11.8% |
| Indecency | 5 | 5.9% |
| Interference | 5 | 5.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.