FCC Consumer Complaints – 29 November 2018
Introduction
A total of 1260 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 29 November 2018, this was lower than the 1528 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 879 complaints.
Key statistics
- Total complaints
- 1260
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (879)
- Most reported state/territory
- California (152)
Where the complaints came from
On 29 November 2018, the 1260 complaints recorded by the Federal Communications Commission were reported from 855 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 12.1% |
| Florida | 88 | 7.0% |
| Texas | 86 | 6.8% |
| North Carolina | 58 | 4.6% |
| New York | 56 | 4.4% |
| Ohio | 45 | 3.6% |
| Pennsylvania | 44 | 3.5% |
| Wisconsin | 42 | 3.3% |
| Georgia | 41 | 3.3% |
| Illinois | 41 | 3.3% |
| Other states and territories | 603 | 47.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 1063 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1063 | 84.4% |
| Internet | 97 | 7.7% |
| TV | 84 | 6.7% |
| Radio | 9 | 0.7% |
| Accessibility | 6 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
1063 complaints were recorded in this category, representing 84.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 879 | 82.7% |
| Billing | 72 | 6.8% |
| Equipment | 39 | 3.7% |
| Availability (including rural call completion) | 28 | 2.6% |
| Junk Faxes | 16 | 1.5% |
| Privacy | 11 | 1.0% |
| Number Portability (keeping your number if you change providers) | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 39.2% |
| Availability | 24 | 24.7% |
| Equipment | 12 | 12.4% |
| Privacy | 10 | 10.3% |
| Speed | 10 | 10.3% |
| Interference | 3 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 51.2% |
| Availability | 12 | 14.3% |
| Equipment | 11 | 13.1% |
| Interference | 6 | 7.1% |
| Indecency | 5 | 6.0% |
| Loud Commercials | 5 | 6.0% |
| Privacy | 2 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.