FCC Consumer Complaints – 4 December 2018
Introduction
On 4 December 2018, 1269 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1022 complaints the day before. The complaints came from 53 states and territories, without one location accounting for a clearly higher number of reports. The largest number of complaints related to Unwanted Calls, with 848 complaints.
Key statistics
- Total complaints
- 1269
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (848)
Where the complaints came from
Reports recorded on 4 December 2018 show 1269 complaints originating from 838 cities across 53 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 9.0% |
| Florida | 114 | 9.0% |
| Texas | 111 | 8.7% |
| New York | 78 | 6.1% |
| New Jersey | 59 | 4.6% |
| Illinois | 53 | 4.2% |
| Pennsylvania | 48 | 3.8% |
| Georgia | 47 | 3.7% |
| Ohio | 43 | 3.4% |
| Arizona | 41 | 3.2% |
| Other states and territories | 550 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1035 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1035 | 81.6% |
| Internet | 104 | 8.2% |
| TV | 104 | 8.2% |
| Radio | 18 | 1.4% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.2% |
Phone complaints
1035 complaints were recorded in this category, representing 81.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 848 | 81.9% |
| Billing | 88 | 8.5% |
| Availability (including rural call completion) | 29 | 2.8% |
| Equipment | 23 | 2.2% |
| Junk Faxes | 14 | 1.4% |
| Privacy | 11 | 1.1% |
| Number Portability (keeping your number if you change providers) | 10 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Interference (including signal jammers) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
104 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 39.4% |
| Availability | 26 | 25.0% |
| Equipment | 11 | 10.6% |
| Privacy | 11 | 10.6% |
| Speed | 10 | 9.6% |
| Interference | 5 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
104 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 42.3% |
| Availability | 33 | 31.7% |
| Loud Commercials | 11 | 10.6% |
| Equipment | 9 | 8.7% |
| Indecency | 4 | 3.8% |
| Privacy | 2 | 1.9% |
| Interference | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.