FCC Consumer Complaints – 18 February 2019
Introduction
A total of 837 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 18 February 2019, this was higher than the 265 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 610 complaints.
Key statistics
- Total complaints
- 837
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (610)
- Most reported state/territory
- California (82)
Where the complaints came from
A total of 837 complaints were recorded on 18 February 2019, with reports originating from 569 cities in 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 9.8% |
| Florida | 76 | 9.1% |
| Texas | 48 | 5.7% |
| Pennsylvania | 47 | 5.6% |
| North Carolina | 35 | 4.2% |
| Ohio | 33 | 3.9% |
| New Jersey | 30 | 3.6% |
| Illinois | 29 | 3.5% |
| Maryland | 28 | 3.3% |
| New York | 28 | 3.3% |
| Other states and territories | 401 | 47.9% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone accounted for the largest share, with 711 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 711 | 84.9% |
| Internet | 63 | 7.5% |
| TV | 56 | 6.7% |
| Radio | 7 | 0.8% |
Phone complaints
711 complaints were recorded in this category, representing 84.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 610 | 85.8% |
| Billing | 38 | 5.3% |
| Equipment | 21 | 3.0% |
| Junk Faxes | 12 | 1.7% |
| Availability (including rural call completion) | 11 | 1.5% |
| Number Portability (keeping your number if you change providers) | 7 | 1.0% |
| Privacy | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Junk Faxes.
Internet complaints
63 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 38.1% |
| Speed | 10 | 15.9% |
| Privacy | 9 | 14.3% |
| Availability | 8 | 12.7% |
| Interference | 8 | 12.7% |
| Equipment | 4 | 6.3% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Privacy.
TV complaints
56 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 46.4% |
| Availability | 11 | 19.6% |
| Indecency | 11 | 19.6% |
| Equipment | 4 | 7.1% |
| Interference | 2 | 3.6% |
| Loud Commercials | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 610 complaints relating to unwanted calls on this date, representing 72.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (732) 284-2036 | 5 | 0.8% |
| (732) 284-2044 | 4 | 0.7% |
| (619) 374-5407 | 3 | 0.5% |
| (732) 284-2055 | 3 | 0.5% |
| (732) 284-2059 | 3 | 0.5% |
| (800) 692-7753 | 3 | 0.5% |
| (877) 550-1981 | 3 | 0.5% |
| (999) 999-9999 | 3 | 0.5% |
| (201) 337-8002 | 2 | 0.3% |
| (313) 826-0220 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (732) 284-2044 | 7 | 1.1% |
| (999) 999-9999 | 6 | 1.0% |
| (732) 284-2041 | 4 | 0.7% |
| (732) 284-2055 | 3 | 0.5% |
| (800) 692-7753 | 3 | 0.5% |
| (201) 337-5851 | 2 | 0.3% |
| (212) 777-0745 | 2 | 0.3% |
| (313) 826-0220 | 2 | 0.3% |
| (610) 940-5207 | 2 | 0.3% |
| (619) 374-5407 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (732) 284-2044 was reported slightly more often than other business contact numbers.
- (732) 284-2036 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.