FCC Consumer Complaints – 22 February 2019
Introduction
The Federal Communications Commission recorded 1063 consumer complaints on 22 February 2019 relating to telecommunications services, complaint volume fell from 1230 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 759 complaints.
Key statistics
- Total complaints
- 1063
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (759)
- Most reported state/territory
- California (112)
Where the complaints came from
A total of 1063 complaints were recorded on 22 February 2019, with reports originating from 705 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 10.5% |
| Texas | 81 | 7.6% |
| Florida | 66 | 6.2% |
| New York | 58 | 5.5% |
| Illinois | 47 | 4.4% |
| Virginia | 46 | 4.3% |
| Arizona | 34 | 3.2% |
| Michigan | 34 | 3.2% |
| New Jersey | 34 | 3.2% |
| Ohio | 34 | 3.2% |
| Other states and territories | 516 | 48.5% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 904 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 904 | 85.0% |
| TV | 85 | 8.0% |
| Internet | 64 | 6.0% |
| Radio | 8 | 0.8% |
| Accessibility | 2 | 0.2% |
Phone complaints
904 complaints were recorded in this category, representing 85.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 759 | 84.0% |
| Billing | 68 | 7.5% |
| Availability (including rural call completion) | 27 | 3.0% |
| Equipment | 22 | 2.4% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Interference (including signal jammers) | 5 | 0.6% |
| Junk Faxes | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Privacy | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
85 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 56.5% |
| Availability | 20 | 23.5% |
| Equipment | 4 | 4.7% |
| Interference | 4 | 4.7% |
| Indecency | 3 | 3.5% |
| Loud Commercials | 3 | 3.5% |
| Privacy | 3 | 3.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
64 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 26.6% |
| Availability | 16 | 25.0% |
| Speed | 16 | 25.0% |
| Interference | 7 | 10.9% |
| Privacy | 5 | 7.8% |
| Equipment | 3 | 4.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.