FCC Consumer Complaints – 24 February 2019
Introduction
The Federal Communications Commission recorded 225 consumer complaints on Sunday, 24 February 2019 relating to telecommunications services, this was lower than the 386 complaints recorded the previous day. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 225
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (29)
Where the complaints came from
On 24 February 2019, the 225 complaints recorded by the Federal Communications Commission were reported from 179 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 12.9% |
| Florida | 17 | 7.6% |
| Kentucky | 15 | 6.7% |
| Illinois | 13 | 5.8% |
| Texas | 12 | 5.3% |
| Michigan | 11 | 4.9% |
| New Jersey | 10 | 4.4% |
| New York | 9 | 4.0% |
| Georgia | 8 | 3.6% |
| Maryland | 8 | 3.6% |
| Other states and territories | 93 | 41.3% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 130 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 130 | 57.8% |
| TV | 57 | 25.3% |
| Internet | 35 | 15.6% |
| Radio | 2 | 0.9% |
| Emergency | 1 | 0.4% |
Phone complaints
130 complaints were recorded in this category, representing 57.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 67.7% |
| Billing | 17 | 13.1% |
| Availability (including rural call completion) | 6 | 4.6% |
| Equipment | 6 | 4.6% |
| Privacy | 6 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 3.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.5% |
| Junk Faxes | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
57 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.3% |
| Loud Commercials | 12 | 21.1% |
| Indecency | 10 | 17.5% |
| Availability | 7 | 12.3% |
| Equipment | 5 | 8.8% |
| Interference | 3 | 5.3% |
| Privacy | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
Internet complaints
35 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 31.4% |
| Billing | 11 | 31.4% |
| Speed | 5 | 14.3% |
| Privacy | 4 | 11.4% |
| Interference | 3 | 8.6% |
| Equipment | 1 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.