FCC Consumer Complaints – 26 February 2019
Introduction
A total of 1248 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 26 February 2019, this represented an increase from the 1078 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 865 complaints.
Key statistics
- Total complaints
- 1248
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (865)
- Most reported state/territory
- California (146)
Where the complaints came from
A total of 1248 complaints were recorded on 26 February 2019, with reports originating from 815 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 11.7% |
| Florida | 105 | 8.4% |
| New York | 92 | 7.4% |
| Texas | 86 | 6.9% |
| North Carolina | 50 | 4.0% |
| New Jersey | 48 | 3.8% |
| Pennsylvania | 40 | 3.2% |
| Georgia | 38 | 3.0% |
| Arizona | 37 | 3.0% |
| Colorado | 36 | 2.9% |
| Other states and territories | 565 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1057 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1057 | 84.7% |
| TV | 100 | 8.0% |
| Internet | 79 | 6.3% |
| Radio | 6 | 0.5% |
| Accessibility | 3 | 0.2% |
| Emergency | 3 | 0.2% |
Phone complaints
1057 complaints were recorded in this category, representing 84.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 865 | 81.8% |
| Billing | 83 | 7.9% |
| Equipment | 26 | 2.5% |
| Privacy | 24 | 2.3% |
| Junk Faxes | 15 | 1.4% |
| Number Portability (keeping your number if you change providers) | 15 | 1.4% |
| Availability (including rural call completion) | 14 | 1.3% |
| Interference (including signal jammers) | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
TV complaints
100 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 59.0% |
| Availability | 13 | 13.0% |
| Equipment | 9 | 9.0% |
| Indecency | 9 | 9.0% |
| Loud Commercials | 7 | 7.0% |
| Interference | 3 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
79 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 43.0% |
| Availability | 15 | 19.0% |
| Speed | 12 | 15.2% |
| Interference | 7 | 8.9% |
| Privacy | 6 | 7.6% |
| Equipment | 5 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.