FCC Consumer Complaints – 21 April 2019
Introduction
On 21 April 2019, the Federal Communications Commission recorded 159 consumer complaints relating to telecommunications services, this was lower than the 268 complaints recorded the previous day. Complaints were reported across 37 states and territories, and California generated the highest number of submissions with 24 complaints. The largest number of complaints related to Unwanted Calls, with 62 complaints.
Key statistics
- Total complaints
- 159
- States & territories reporting
- 37
- Most common issue
- Unwanted Calls (62)
- Most reported state/territory
- California (24)
Where the complaints came from
The 159 complaints recorded on 21 April 2019 were submitted from 135 cities across 37 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 24 | 15.1% |
| Illinois | 12 | 7.5% |
| Pennsylvania | 11 | 6.9% |
| Florida | 10 | 6.3% |
| New Jersey | 9 | 5.7% |
| Texas | 9 | 5.7% |
| Massachusetts | 7 | 4.4% |
| Maryland | 7 | 4.4% |
| Georgia | 6 | 3.8% |
| New York | 6 | 3.8% |
| Other states and territories | 58 | 36.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 19 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 95 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 95 | 59.7% |
| TV | 31 | 19.5% |
| Internet | 28 | 17.6% |
| Radio | 3 | 1.9% |
| Emergency | 2 | 1.3% |
Phone complaints
95 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 62 | 65.3% |
| Equipment | 10 | 10.5% |
| Billing | 8 | 8.4% |
| Availability (including rural call completion) | 4 | 4.2% |
| Number Portability (keeping your number if you change providers) | 4 | 4.2% |
| Interference (including signal jammers) | 3 | 3.2% |
| Junk Faxes | 2 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 1.1% |
| Privacy | 1 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Equipment, Billing and Availability (including rural call completion) among the most common.
TV complaints
31 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 41.9% |
| Availability | 7 | 22.6% |
| Equipment | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Indecency | 2 | 6.5% |
| Interference | 2 | 6.5% |
| Privacy | 1 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
28 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 35.7% |
| Availability | 8 | 28.6% |
| Privacy | 4 | 14.3% |
| Speed | 4 | 14.3% |
| Interference | 2 | 7.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.