FCC Consumer Complaints – 19 May 2019
Introduction
On 19 May 2019, the Federal Communications Commission recorded 197 consumer complaints relating to telecommunications services, this represented a decline from the 328 complaints recorded the day before. The complaints came from 38 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 101 complaints.
Key statistics
- Total complaints
- 197
- States & territories reporting
- 38
- Most common issue
- Unwanted Calls (101)
- Most reported state/territory
- California (34)
Where the complaints came from
The 197 complaints recorded on 19 May 2019 were submitted from 158 cities across 38 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 17.3% |
| Texas | 21 | 10.7% |
| Illinois | 15 | 7.6% |
| Kentucky | 12 | 6.1% |
| Florida | 11 | 5.6% |
| Pennsylvania | 10 | 5.1% |
| Arizona | 7 | 3.6% |
| Georgia | 7 | 3.6% |
| New York | 7 | 3.6% |
| Massachusetts | 5 | 2.5% |
| Other states and territories | 68 | 34.5% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone accounted for the largest share, with 139 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 139 | 70.6% |
| TV | 28 | 14.2% |
| Internet | 25 | 12.7% |
| Radio | 5 | 2.5% |
Phone complaints
139 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 101 | 72.7% |
| Billing | 13 | 9.4% |
| Availability (including rural call completion) | 8 | 5.8% |
| Interference (including signal jammers) | 5 | 3.6% |
| Equipment | 4 | 2.9% |
| Number Portability (keeping your number if you change providers) | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.2% |
| Privacy | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Interference (including signal jammers).
TV complaints
28 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 35.7% |
| Availability | 9 | 32.1% |
| Indecency | 3 | 10.7% |
| Equipment | 2 | 7.1% |
| Interference | 2 | 7.1% |
| Loud Commercials | 2 | 7.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
25 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 36.0% |
| Billing | 8 | 32.0% |
| Speed | 4 | 16.0% |
| Privacy | 3 | 12.0% |
| Equipment | 1 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.