FCC Consumer Complaints – 23 May 2019
Introduction
The Federal Communications Commission recorded 1091 consumer complaints on 23 May 2019 relating to telecommunications services, complaint volume fell from 1189 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 750 complaints.
Key statistics
- Total complaints
- 1091
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (750)
- Most reported state/territory
- California (145)
Where the complaints came from
A total of 1091 complaints were recorded on 23 May 2019, with reports originating from 740 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 13.3% |
| Florida | 88 | 8.1% |
| Texas | 87 | 8.0% |
| Pennsylvania | 56 | 5.1% |
| New York | 54 | 4.9% |
| North Carolina | 48 | 4.4% |
| Ohio | 47 | 4.3% |
| Illinois | 43 | 3.9% |
| New Jersey | 33 | 3.0% |
| Georgia | 31 | 2.8% |
| Other states and territories | 451 | 41.3% |
Location highlight
Complaints in California were reported across 94 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 902 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 902 | 82.7% |
| Internet | 85 | 7.8% |
| TV | 84 | 7.7% |
| Radio | 14 | 1.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
902 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 750 | 83.1% |
| Billing | 52 | 5.8% |
| Equipment | 31 | 3.4% |
| Availability (including rural call completion) | 23 | 2.5% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Junk Faxes | 11 | 1.2% |
| Interference (including signal jammers) | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Privacy | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
85 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 38.8% |
| Billing | 32 | 37.6% |
| Interference | 6 | 7.1% |
| Privacy | 6 | 7.1% |
| Speed | 6 | 7.1% |
| Equipment | 2 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 52.4% |
| Availability | 21 | 25.0% |
| Loud Commercials | 8 | 9.5% |
| Equipment | 6 | 7.1% |
| Indecency | 4 | 4.8% |
| Interference | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 750 complaints relating to unwanted calls were recorded on this date, representing 68.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (940) 324-4025 | 6 | 0.8% |
| (855) 623-5293 | 3 | 0.4% |
| (469) 242-3653 | 2 | 0.3% |
| (562) 395-3400 | 2 | 0.3% |
| (800) 674-9869 | 2 | 0.3% |
| (833) 268-3757 | 2 | 0.3% |
| (858) 816-1612 | 2 | 0.3% |
| (866) 236-1414 | 2 | 0.3% |
| (866) 563-9573 | 2 | 0.3% |
| (201) 701-9430 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (940) 324-4025 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.