FCC Consumer Complaints – 2 July 2019
Introduction
A total of 1107 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 2 July 2019, this represented an increase from the 1015 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 662 complaints.
Key statistics
- Total complaints
- 1107
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (662)
- Most reported state/territory
- California (138)
Where the complaints came from
Reports recorded on 2 July 2019 show 1107 complaints originating from 739 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 12.5% |
| Texas | 100 | 9.0% |
| Florida | 75 | 6.8% |
| Pennsylvania | 58 | 5.2% |
| Ohio | 52 | 4.7% |
| New York | 50 | 4.5% |
| Illinois | 42 | 3.8% |
| Michigan | 42 | 3.8% |
| Virginia | 37 | 3.3% |
| Arizona | 28 | 2.5% |
| Other states and territories | 483 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 843 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 843 | 76.2% |
| Internet | 147 | 13.3% |
| TV | 96 | 8.7% |
| Radio | 15 | 1.4% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
843 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 662 | 78.5% |
| Billing | 69 | 8.2% |
| Availability (including rural call completion) | 34 | 4.0% |
| Equipment | 28 | 3.3% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Junk Faxes | 11 | 1.3% |
| Privacy | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
147 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 49.0% |
| Billing | 48 | 32.7% |
| Equipment | 9 | 6.1% |
| Speed | 9 | 6.1% |
| Privacy | 8 | 5.4% |
| Interference | 1 | 0.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
96 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 57.3% |
| Availability | 18 | 18.8% |
| Equipment | 10 | 10.4% |
| Loud Commercials | 7 | 7.3% |
| Interference | 3 | 3.1% |
| Indecency | 2 | 2.1% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 662 complaints relating to unwanted calls were recorded on this date, representing 59.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (408) 960-0110 | 8 | 1.2% |
| (301) 842-7715 | 2 | 0.3% |
| (317) 405-9191 | 2 | 0.3% |
| (475) 223-1057 | 2 | 0.3% |
| (561) 240-6108 | 2 | 0.3% |
| (617) 408-1072 | 2 | 0.3% |
| (740) 785-3195 | 2 | 0.3% |
| (800) 732-0539 | 2 | 0.3% |
| (817) 252-4028 | 2 | 0.3% |
| (855) 252-3690 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (408) 960-0110 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.