FCC Consumer Complaints – 4 July 2019
Introduction
The Federal Communications Commission recorded 381 consumer complaints on 4 July 2019 relating to telecommunications services, this represented a decline from the 1028 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 230 complaints.
Key statistics
- Total complaints
- 381
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (230)
- Most reported state/territory
- California (43)
Where the complaints came from
Reports recorded on 4 July 2019 show 381 complaints originating from 290 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 11.3% |
| Florida | 35 | 9.2% |
| Texas | 31 | 8.1% |
| Pennsylvania | 18 | 4.7% |
| Michigan | 14 | 3.7% |
| North Carolina | 14 | 3.7% |
| New York | 14 | 3.7% |
| Alabama | 13 | 3.4% |
| Colorado | 13 | 3.4% |
| Illinois | 13 | 3.4% |
| Other states and territories | 173 | 45.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 281 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 281 | 73.8% |
| TV | 54 | 14.2% |
| Internet | 40 | 10.5% |
| Radio | 3 | 0.8% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
281 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 230 | 81.9% |
| Billing | 27 | 9.6% |
| Equipment | 14 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Interference (including signal jammers) | 3 | 1.1% |
| Number Portability (keeping your number if you change providers) | 2 | 0.7% |
| Availability (including rural call completion) | 1 | 0.4% |
| Privacy | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Cramming (unauthorized charges on your phone bill) among the most common.
TV complaints
54 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 55.6% |
| Billing | 15 | 27.8% |
| Loud Commercials | 5 | 9.3% |
| Indecency | 2 | 3.7% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
40 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 32.5% |
| Billing | 10 | 25.0% |
| Speed | 8 | 20.0% |
| Interference | 6 | 15.0% |
| Equipment | 3 | 7.5% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.