FCC Consumer Complaints – 11 August 2019
Introduction
A total of 253 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 11 August 2019, this was lower than the 472 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 253
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (76)
- Most reported state/territory
- California (30)
Where the complaints came from
On 11 August 2019, the 253 complaints recorded by the Federal Communications Commission were reported from 219 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 11.9% |
| Florida | 28 | 11.1% |
| Texas | 21 | 8.3% |
| Illinois | 13 | 5.1% |
| New York | 13 | 5.1% |
| Georgia | 10 | 4.0% |
| North Carolina | 10 | 4.0% |
| Washington | 10 | 4.0% |
| New Jersey | 9 | 3.6% |
| Massachusetts | 8 | 3.2% |
| Other states and territories | 101 | 39.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 110 complaints. This was followed by TV, which accounted for 87 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 110 | 43.5% |
| TV | 87 | 34.4% |
| Internet | 47 | 18.6% |
| Radio | 7 | 2.8% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
110 complaints were recorded in this category, representing 43.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 76 | 69.1% |
| Billing | 15 | 13.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 4.5% |
| Equipment | 5 | 4.5% |
| Availability (including rural call completion) | 4 | 3.6% |
| Number Portability (keeping your number if you change providers) | 2 | 1.8% |
| Interference (including signal jammers) | 1 | 0.9% |
| Privacy | 1 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Cramming (unauthorized charges on your phone bill) and Equipment.
TV complaints
87 complaints were recorded in this category, representing 34.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 49.4% |
| Billing | 27 | 31.0% |
| Indecency | 7 | 8.0% |
| Equipment | 6 | 6.9% |
| Loud Commercials | 4 | 4.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
47 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 44.7% |
| Billing | 12 | 25.5% |
| Speed | 7 | 14.9% |
| Privacy | 4 | 8.5% |
| Interference | 2 | 4.3% |
| Equipment | 1 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.