FCC Consumer Complaints – 26 August 2019
Introduction
On Monday, 26 August 2019, the Federal Communications Commission recorded 1131 consumer complaints relating to telecommunications services, complaint volume increased from 287 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 717 complaints.
Key statistics
- Total complaints
- 1131
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (717)
- Most reported state/territory
- California (116)
Where the complaints came from
The 1131 complaints recorded on 26 August 2019 originated from 777 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 10.3% |
| Florida | 103 | 9.1% |
| Texas | 92 | 8.1% |
| New York | 70 | 6.2% |
| Ohio | 54 | 4.8% |
| Illinois | 44 | 3.9% |
| Georgia | 43 | 3.8% |
| Virginia | 41 | 3.6% |
| Pennsylvania | 39 | 3.4% |
| South Carolina | 38 | 3.4% |
| Other states and territories | 490 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 862 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 862 | 76.2% |
| TV | 140 | 12.4% |
| Internet | 113 | 10.0% |
| Radio | 14 | 1.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
862 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 717 | 83.2% |
| Billing | 58 | 6.7% |
| Equipment | 25 | 2.9% |
| Availability (including rural call completion) | 21 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Number Portability (keeping your number if you change providers) | 11 | 1.3% |
| Interference (including signal jammers) | 7 | 0.8% |
| Privacy | 7 | 0.8% |
| Junk Faxes | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
140 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 48.6% |
| Availability | 57 | 40.7% |
| Equipment | 6 | 4.3% |
| Indecency | 4 | 2.9% |
| Loud Commercials | 3 | 2.1% |
| Interference | 2 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
113 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 38.9% |
| Availability | 40 | 35.4% |
| Speed | 12 | 10.6% |
| Privacy | 9 | 8.0% |
| Equipment | 5 | 4.4% |
| Interference | 3 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.