FCC Consumer Complaints – 7 September 2019
Introduction
On Saturday, 7 September 2019, the Federal Communications Commission recorded 422 consumer complaints relating to telecommunications services, this was lower than the 1076 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 217 complaints recorded.
Key statistics
- Total complaints
- 422
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (217)
- Most reported state/territory
- California (40)
Where the complaints came from
Reports recorded on 7 September 2019 show 422 complaints originating from 335 cities across 47 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 9.5% |
| Texas | 38 | 9.0% |
| Florida | 34 | 8.1% |
| Pennsylvania | 25 | 5.9% |
| North Carolina | 19 | 4.5% |
| Arizona | 18 | 4.3% |
| Kentucky | 18 | 4.3% |
| Illinois | 17 | 4.0% |
| New Jersey | 16 | 3.8% |
| Tennessee | 15 | 3.6% |
| Other states and territories | 182 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 282 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 282 | 66.8% |
| TV | 76 | 18.0% |
| Internet | 56 | 13.3% |
| Emergency | 4 | 0.9% |
| Radio | 3 | 0.7% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
282 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 217 | 77.0% |
| Billing | 25 | 8.9% |
| Availability (including rural call completion) | 10 | 3.5% |
| Equipment | 10 | 3.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Privacy | 5 | 1.8% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
76 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 42.1% |
| Billing | 31 | 40.8% |
| Loud Commercials | 6 | 7.9% |
| Indecency | 5 | 6.6% |
| Equipment | 1 | 1.3% |
| Interference | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
56 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 35.7% |
| Billing | 19 | 33.9% |
| Speed | 11 | 19.6% |
| Equipment | 5 | 8.9% |
| Interference | 1 | 1.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.