FCC Consumer Complaints – 10 September 2019
Introduction
On 10 September 2019, the Federal Communications Commission recorded 1235 consumer complaints relating to telecommunications services, this was higher than the 1122 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 784 complaints.
Key statistics
- Total complaints
- 1235
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (784)
- Most reported state/territory
- California (117)
Where the complaints came from
The 1235 complaints recorded on 10 September 2019 were submitted from 816 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 9.5% |
| Texas | 104 | 8.4% |
| Florida | 93 | 7.5% |
| New York | 85 | 6.9% |
| Virginia | 51 | 4.1% |
| Ohio | 49 | 4.0% |
| New Jersey | 47 | 3.8% |
| North Carolina | 44 | 3.6% |
| Georgia | 42 | 3.4% |
| Pennsylvania | 38 | 3.1% |
| Other states and territories | 562 | 45.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 979 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 979 | 79.3% |
| Internet | 119 | 9.6% |
| TV | 119 | 9.6% |
| Radio | 15 | 1.2% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
979 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 784 | 80.1% |
| Billing | 82 | 8.4% |
| Equipment | 43 | 4.4% |
| Availability (including rural call completion) | 32 | 3.3% |
| Junk Faxes | 18 | 1.8% |
| Number Portability (keeping your number if you change providers) | 9 | 0.9% |
| Privacy | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Interference (including signal jammers) | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
119 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 38.7% |
| Billing | 46 | 38.7% |
| Speed | 15 | 12.6% |
| Privacy | 5 | 4.2% |
| Equipment | 4 | 3.4% |
| Interference | 3 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
119 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 52.9% |
| Availability | 38 | 31.9% |
| Equipment | 7 | 5.9% |
| Indecency | 4 | 3.4% |
| Loud Commercials | 4 | 3.4% |
| Interference | 3 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.