FCC Consumer Complaints – 14 September 2019
Introduction
The Federal Communications Commission recorded 356 consumer complaints on Saturday, 14 September 2019 relating to telecommunications services, this represented a decline from the 1072 complaints recorded the previous day. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 158 complaints.
Key statistics
- Total complaints
- 356
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (158)
- Most reported state/territory
- California (55)
Where the complaints came from
Reports recorded on 14 September 2019 show 356 complaints originating from 291 cities across 42 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 15.4% |
| Texas | 45 | 12.6% |
| Florida | 27 | 7.6% |
| North Carolina | 25 | 7.0% |
| New Jersey | 21 | 5.9% |
| Pennsylvania | 21 | 5.9% |
| New York | 15 | 4.2% |
| Arizona | 11 | 3.1% |
| Georgia | 11 | 3.1% |
| Virginia | 10 | 2.8% |
| Other states and territories | 114 | 32.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 213 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 213 | 59.8% |
| TV | 73 | 20.5% |
| Internet | 62 | 17.4% |
| Radio | 5 | 1.4% |
| Accessibility | 3 | 0.8% |
Phone complaints
213 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 158 | 74.2% |
| Billing | 16 | 7.5% |
| Availability (including rural call completion) | 12 | 5.6% |
| Equipment | 12 | 5.6% |
| Number Portability (keeping your number if you change providers) | 10 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Privacy | 2 | 0.9% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
73 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 41.1% |
| Availability | 24 | 32.9% |
| Indecency | 7 | 9.6% |
| Loud Commercials | 6 | 8.2% |
| Equipment | 4 | 5.5% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
62 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 37.1% |
| Billing | 21 | 33.9% |
| Speed | 8 | 12.9% |
| Equipment | 5 | 8.1% |
| Privacy | 3 | 4.8% |
| Interference | 2 | 3.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.