FCC Consumer Complaints – 18 September 2019
Introduction
The Federal Communications Commission recorded 1209 consumer complaints on 18 September 2019 relating to telecommunications services, complaint volume increased from 1194 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 810 complaints.
Key statistics
- Total complaints
- 1209
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (810)
- Most reported state/territory
- California (140)
Where the complaints came from
A total of 1209 complaints were recorded on 18 September 2019, with reports originating from 824 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 11.6% |
| Florida | 99 | 8.2% |
| Texas | 99 | 8.2% |
| New York | 73 | 6.0% |
| Illinois | 58 | 4.8% |
| North Carolina | 48 | 4.0% |
| Pennsylvania | 45 | 3.7% |
| Ohio | 43 | 3.6% |
| Arizona | 35 | 2.9% |
| Georgia | 33 | 2.7% |
| Other states and territories | 534 | 44.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 987 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 987 | 81.6% |
| TV | 107 | 8.9% |
| Internet | 103 | 8.5% |
| Radio | 8 | 0.7% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
987 complaints were recorded in this category, representing 81.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 810 | 82.1% |
| Billing | 60 | 6.1% |
| Equipment | 36 | 3.6% |
| Availability (including rural call completion) | 31 | 3.1% |
| Junk Faxes | 16 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.2% |
| Privacy | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
107 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 55.1% |
| Availability | 28 | 26.2% |
| Loud Commercials | 10 | 9.3% |
| Interference | 4 | 3.7% |
| Equipment | 3 | 2.8% |
| Indecency | 2 | 1.9% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
103 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 51.5% |
| Billing | 31 | 30.1% |
| Speed | 9 | 8.7% |
| Equipment | 5 | 4.9% |
| Interference | 3 | 2.9% |
| Privacy | 2 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 810 complaints relating to unwanted calls were recorded on this date, representing 67% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (630) 348-9959 | 9 | 1.1% |
| (310) 956-4292 | 4 | 0.5% |
| (210) 774-4059 | 2 | 0.2% |
| (305) 234-4565 | 2 | 0.2% |
| (410) 929-7676 | 2 | 0.2% |
| (469) 294-9697 | 2 | 0.2% |
| (626) 877-0752 | 2 | 0.2% |
| (646) 583-1980 | 2 | 0.2% |
| (719) 452-8970 | 2 | 0.2% |
| (800) 275-2273 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (310) 956-4292 | 5 | 0.6% |
| (208) 262-0000 | 2 | 0.2% |
| (210) 529-7014 | 2 | 0.2% |
| (385) 220-2031 | 2 | 0.2% |
| (410) 929-7676 | 2 | 0.2% |
| (469) 202-8841 | 2 | 0.2% |
| (469) 294-9697 | 2 | 0.2% |
| (555) 555-5555 | 2 | 0.2% |
| (646) 583-1980 | 2 | 0.2% |
| (719) 452-8970 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (310) 956-4292 stood out as the most frequently reported business contact number.
- (630) 348-9959 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.